Experienced Full Stack Customer Sales and Service Representative – Delivering Exceptional Customer Experiences and Driving Sales Growth

Join the blithequark Team: Where Innovation Meets Customer Centricity

At blithequark, we're passionate about empowering people to live, work, and play in a more connected and meaningful way. As a leader in the industry, we're committed to delivering innovative solutions that make a positive impact on our customers' lives. Our team is built on a culture of collaboration, creativity, and a relentless pursuit of excellence. We're looking for talented individuals who share our values and are eager to make a difference. As a Customer Sales and Service Representative, you'll be at the forefront of our customer service operations, driving sales growth, and delivering exceptional customer experiences.

About the Role

As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, interacting with customers, resolving issues, and providing top-notch service. You'll work in a fast-paced call center environment, handling incoming calls, responding to customer inquiries, and proactively offering our products and services. Your goal will be to provide a seamless customer experience, drive sales growth, and contribute to our company's success.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and blithequark products and services.
• Identifying customer needs and proactively offering our products and services to meet their needs.
• Contacting customers by phone or in writing concerning past due payments and resolving billing issues.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For

We're seeking a highly motivated and customer-focused individual with excellent communication skills and a positive attitude. You'll thrive in a fast-paced work environment, be adaptable to changing situations, and have a passion for delivering exceptional customer experiences.

Essential Qualifications:

• Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
• Ability to thrive in a fast-paced work environment and enjoy helping customers connect to the digital world.

Preferred Qualifications:

• Related Associate Degree or 2+ years of relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our employees have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Mentorship opportunities to guide you in your career.
• Career advancement paths to help you grow and develop.
• Competitive compensation and benefits package.

Work Environment and Company Culture

At blithequark, we pride ourselves on a collaborative and inclusive work environment. We celebrate our employees' differences and promote a culture of authenticity and belonging. Our company values:

• Diversity, equity, and inclusion.
• Employee empowerment and engagement.
• Customer-centricity and innovation.
• Community involvement and social responsibility.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary range: $648.50 - $1,775.00 weekly (dependent on location and experience).
• Incentive-based compensation with the potential to earn more.
• Health and wellness benefits.
• 401(k) Savings Plan and stock incentive programs.
• Paid time off and adoption assistance.

Why Join blithequark?

If you're looking for a challenging and rewarding role that allows you to make a difference in people's lives, we encourage you to apply. At blithequark, we're committed to creating a work environment that's inclusive, collaborative, and empowering. We believe in our employees and provide them with the tools and resources they need to succeed. Join our team and become part of a community that's passionate about delivering exceptional customer experiences and driving innovation.

Don't miss this opportunity to join our team and start making a difference. Apply now and take the first step towards a fulfilling career with blithequark!