Junior Tech Support Specialist (24/7 Live-Chat Team) at blithequark

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark, a leading innovator in mobile and online banking technology, is seeking a talented Junior Tech Support Specialist to join our 24/7 live-chat team.

About blithequark

blithequark is a trailblazer in the mobile and online banking technology space, dedicated to revolutionizing the way people interact with their financial institutions. Our cutting-edge solutions empower customers to take control of their financial lives, and our team is committed to providing unparalleled support and service. As a Junior Tech Support Specialist, you'll be part of a dynamic team that's shaping the future of banking technology.

Job Summary

We're looking for a motivated and tech-savvy individual to join our 24/7 live-chat team as a Junior Tech Support Specialist. In this role, you'll work directly with our clients, supporting end-users with technical questions about our products, and collaborating with our technical team remotely. This is an entry-level position, perfect for someone looking to kick-start their career in technical support.

Key Responsibilities

As a Junior Tech Support Specialist, you'll be responsible for:

• In-depth understanding of our banking software and apps: You'll need to have a solid grasp of our products and services, including our mobile and online banking solutions.
• Coordinating with software technicians, technical support, and developers: You'll work closely with our technical teams to troubleshoot and resolve issues, and to develop new solutions.
• Examining technical logs to troubleshoot and resolve issues: You'll analyze technical logs to identify and resolve issues encountered during 24/7 client support projects.
• Handling technical processes and explaining them to less-technical people: You'll need to be able to break down complex technical concepts into easy-to-understand language, making it accessible to our customers.
• Managing a dynamic workload with many concurrent tasks: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced environment.

Requirements

To succeed in this role, you'll need:

• Excellent written and spoken English: You'll need to be able to communicate effectively with our customers and colleagues.
• Ability to establish good working relationships with customers: You'll need to be able to build trust and rapport with our customers, providing them with exceptional support and service.
• Solid troubleshooting ability: You'll need to be able to analyze problems, identify solutions, and implement them effectively.
• Ability to learn technical skills quickly: You'll need to be able to absorb new information and skills quickly, and apply them in a practical way.
• In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid grasp of our products and services, including our mobile and online banking solutions.
• Coordination with developers to investigate and diagnose issues: You'll work closely with our development team to identify and resolve issues.
• Ability to manage a dynamic workload with many concurrent tasks: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced environment.

Nice to Have

While not essential, the following skills and experiences would be a huge asset:

• Experience in banking live-chat: If you have experience working in a live-chat environment, particularly in the banking sector, you'll be well-suited to this role.
• Experience in technical support: If you have experience providing technical support, you'll be able to hit the ground running in this role.
• Experience with Dialogflow: If you have experience with Dialogflow, you'll be able to leverage this skill to provide exceptional support to our customers.
• Experience with various mobile phone platforms, especially iOS and Android: If you have experience working with mobile devices, you'll be able to provide expert support to our customers.
• Project management experience: If you have experience managing projects, you'll be able to apply this skill to manage your workload and meet deadlines.
• Working directly with US-based customers: If you have experience working with US-based customers, you'll be able to provide exceptional support and service to our customers.
• Knowledge of US banking system: If you have knowledge of the US banking system, you'll be able to provide expert support to our customers.

Our Benefits

As a Junior Tech Support Specialist at blithequark, you'll enjoy:

• Fully remote work: You'll be able to work from the comfort of your own home, or from anywhere in the world.
• Long-term employment: We're committed to providing a stable and secure work environment, with opportunities for growth and development.
• Competitive salary: You'll be rewarded with a competitive salary that reflects your skills and experience.
• Paid sick leave and internal medical insurance policy: We care about your well-being, and provide a comprehensive benefits package to support your health and happiness.
• Community of practice, regular knowledge sharing among colleagues: You'll be part of a dynamic team that's passionate about sharing knowledge and expertise.
• Internet compensation (50$ per month): You'll receive a monthly stipend to support your internet costs.
• Friendly and easy-going international team and colleagues: You'll be part of a diverse and inclusive team that's passionate about delivering exceptional customer experiences.

How to Apply

If you're a motivated and tech-savvy individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job