Experienced Seasonal Customer Service Representative Part-Time – Remote Opportunity
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Seasonal Customer Service Representative to join our team on a part-time basis. As a key member of our customer service team, you will play a vital role in providing top-notch support to our valued clients and members.
About blithequark
blithequark is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
Job Summary
As a Seasonal Customer Service Representative, you will be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. This is a part-time role that requires availability on weekends and adherence to a specified schedule and training period.
Schedule and Duration
* Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.
- Shift 1: 8:00 AM to 4:30 PM EST
- Shift 2: 1:30 PM to 10:00 PM EST
- Duration: October 2024 through January 2025
Key Responsibilities and Duties
* Answer and track telephone calls within established department standards
- Track all existing member calls within the IKA database, ensuring that documentation is concise and factual
- Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
- Answer "entry level" claims inquiries
- Take "Over the Counter" (OTC) orders for products and diabetic supplies
- Understand and process "entry level" enrollment and disenrollment procedures
- Enter prospective members into our software database
- Maintain appropriate current source documents and reference documents
- Interact professionally with other employees, customers, and suppliers
- Work effectively as a team contributor on all assignments
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- As required, re-direct calls to appropriate department
Customer Service
* Responsible for driving the blithequark culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal contacts
- Develops and maintains positive relationships through effective and timely communication
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Education, Experience, and Required Skills
* Ability to read and interpret documents and calculate figures and amounts
- Strong typing skills (40-60WPM)
- Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
- Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
- Ability to toggle between different systems to gather information and provide updates
- Excellent oral and written communication skills including good grammar, voice and diction
- Proficient in MS Office including basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous, and helpful)
- High school diploma or general education degree (GED) required
- Minimum of six months to one-year related experience required
- An equivalent combination of education, training, and experience
What We Offer
* 100% remote work opportunity
- Competitive hourly rate
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Access to training and development programs
- Recognition and rewards for outstanding performance
- Flexible scheduling to accommodate your needs
- Priority consideration for future seasonal hiring periods and regular full-time roles
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. We look forward to hearing from you! Apply for this job