Experienced Part-Time Customer Success Representative – Remote Opportunity at blithequark
Are you a customer-centric professional with a passion for data-driven decision making and a knack for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Part-Time Customer Success Representative, where you'll play a vital role in scaling our business to new heights.
About blithequark
blithequark is a forward-thinking organization that's revolutionizing the way businesses operate. Our team is comprised of innovative thinkers, passionate individuals, and dedicated professionals who share a common goal: to provide unparalleled customer experiences that drive growth and success. As a Customer Success Representative at blithequark, you'll be part of a dynamic team that's shaping the future of customer-centric business practices.
The Role
As an Experienced Part-Time Customer Success Representative, you'll be responsible for delivering exceptional customer experiences while driving business growth and efficiency. This role is a unique blend of Customer Success (proactive) and Customer Support (reactive), requiring a deep understanding of customer needs, data-driven decision making, and a passion for delivering results. You'll work closely with our Operations and Product departments, as well as BPO leads, to resolve issues related to our ordering platform and agent staffing.
Day-to-Day Responsibilities
* Monitor real-time metrics to maintain healthy call center production and proactively address signs of poor health
- Promptly answer inbound support emails and respond to customer inquiries and service requests in a professional and courteous manner
- Communicate with the blithequark Operations and Product departments, and BPO leads to resolve issues related to the ordering platform or agent staffing; escalate to blithequark Account Management and Leadership as needed
- Support the onboarding of new customers by creating accounts in blithequark's database, verifying telephony setup, and answering questions
- Help maintain blithequark's knowledge base for customers and assist in the creation of new SOPs
- Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week
- Contact Restaurant partner locations as needed to facilitate order recovery
What's in it for YOU
* Flexible, part-time hours with hourly pay
- Generous stock option plan
- Unlimited PTO
- 100% remote work
- Opportunity to "wear lots of hats" and accelerate your career
- Ownership, responsibility, and empowerment in what you do
- Incredible teammates and a caring workplace culture
What sets you up for success
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
- Flexible/open availability.
- Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
- Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent.
- Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required.
Why join blithequark?
At blithequark, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer flexible, part-time hours to ensure that you can maintain a healthy balance between your work and personal life. Our generous stock option plan and unlimited PTO policy demonstrate our commitment to your long-term growth and well-being.
How to apply
If you're a motivated, customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Part-Time Customer Success Representative role at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, supportive, and empowering for all employees.
Contact Us
If you have any questions or would like to learn more about the Experienced Part-Time Customer Success Representative role at blithequark, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job