Part-time Customer Support Representative – Chat Specialist at blithequark

Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark, a leading innovator in the automotive industry, is seeking a Part-time Customer Support Representative – Chat Specialist to join our dynamic team.

About blithequark

blithequark is a forward-thinking company that's revolutionizing the way automotive dealers connect with customers. Our cutting-edge technology and commitment to exceptional customer service have made us a leader in the industry. We're a relaxed, yet professional and fun environment where creativity and innovation thrive. Our team is passionate about delivering outstanding results, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Part-time Customer Support Representative – Chat Specialist, you'll be the face of blithequark, engaging with customers via online chat and providing top-notch support to our automotive dealer clients. Your goal will be to turn conversations into leads that drive revenue growth for our clients. If you're a customer service pro with a knack for multitasking and a passion for technology, we want to hear from you!

Responsibilities

* Manage a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns

• Provide in-depth information about our products and services, ensuring that customers have a seamless experience
• Narrow down on appointment information to schedule appointments, ensuring that customers have a smooth and hassle-free experience
• Capture customer contact information for lead generation and client review, helping us to build strong relationships with our clients
• Summarize interactions based on customer needs for client review, providing valuable insights that inform our sales strategies
• Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest developments and innovations

Qualifications

* Previous experience in retail customer service or the automotive industry is preferred, but not necessary – we're looking for people with a passion for customer service and a willingness to learn

• Intermediate internet and window-based computer skills are a must, with a strong ability to multitask and adapt to new technologies
• A positive and professional demeanor is essential, with excellent written and verbal communication skills that shine through in every interaction
• Ability to adapt to change and enjoy a quick-paced work environment is a must, with a strong ability to prioritize tasks and manage multiple conversations simultaneously
• Must be able to work 4-hour time blocks daily, with flexible scheduling after completion of training
• Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM, with a minimum of 16+ hours per week commitment
• Must be able to type at least 35 WPM, with 40 and above preferred

Requirements

* Excellent written and verbal communication skills that shine through in every interaction

• Ability to adapt to change and enjoy a quick-paced work environment, with a strong ability to prioritize tasks and manage multiple conversations simultaneously
• Must be able to work 4-hour time blocks daily, with flexible scheduling after completion of training
• Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
• Flexible scheduling after completion of training
• Must be able to work a minimum of 16+ hours per week
• Must be able to type at least 35 WPM, with 40 and above preferred
• Positive and professional demeanor that shines through in every interaction

Benefits

At our College Station facility, you'll enjoy a range of benefits that make blithequark a great place to work. These include:

• Great training programs that help you develop your skills and knowledge
• Facility amenities that make your workday more enjoyable, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
• A wide variety of sports and social leagues to participate in after work, with volunteering initiatives through our Associate Foundation
• A non-smoking environment that promotes a healthy lifestyle
• Equal opportunities for advancement and career growth, with a commitment to diversity and inclusion

How to Apply

If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we want to hear from you! Apply now to join our dynamic team at blithequark. Apply for this job