Experienced Customer Service Representative – Clinical Support Services Agent (Paid Training) at blithequark

Are you passionate about delivering exceptional customer care and making a meaningful difference in people's lives? Do you thrive in fast-paced environments and enjoy working independently? If so, we invite you to join blithequark, a leading telehealth company, as a Clinical Support Services Agent. In this rewarding role, you will play a vital part in providing top-notch customer service to patients and families across the country.

About blithequark

blithequark is a dynamic and innovative company that specializes in delivering exceptional customer care to patients and families in the medical industry. Our mission is to provide compassionate and personalized support to those who need it most. As a Clinical Support Services Agent, you will be part of a dedicated team that is committed to making a positive impact on people's lives.

Job Summary

As a Clinical Support Services Agent, you will be responsible for receiving initial calls from patients and families, gathering information, and relaying it to our clinicians. This role requires strong customer care skills, excellent verbal communication, and the ability to work in a fast-paced environment. You will be trained and supported in processing calls, and you will have the opportunity to enhance your customer care skills while working at blithequark.

Key Responsibilities

* Receive initial calls from patients and families, gather information, and relay it to our clinicians

• Provide exceptional customer care to patients and families, ensuring their needs are met and exceeded
• Work in a fast-paced environment, handling multiple calls simultaneously and adapting to changing situations
• Maintain accurate and up-to-date records of patient interactions
• Collaborate with clinicians to ensure seamless communication and effective care coordination
• Participate in ongoing training and professional development to enhance customer care skills and stay up-to-date on industry best practices

Essential Qualifications

* 18 years of age

• Excellent verbal communication, interpersonal, and organizational skills
• Accurate keyboard and typing skills (minimum requirements)
• Proficient use of Microsoft Office and internet navigation
• Strong customer service skills with the ability to speak with a smile in your voice
• Evening, weekend shifts required (including holidays, paid at time ½)
• Access to High Speed Internet on a personal network (cannot be a shared network)
• Personal, private, and patient-confidential workspace environment required

Preferred Qualifications

* Previous customer service experience in a healthcare setting

• Experience working in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Familiarity with electronic medical records (EMRs) and other healthcare software

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong customer service skills with the ability to speak with a smile in your voice
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to maintain accurate and up-to-date records
• Proficient use of Microsoft Office and internet navigation
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

* Paid training and ongoing professional development to enhance customer care skills and stay up-to-date on industry best practices

• Opportunity to advance within the company and take on new challenges
• Collaborative and supportive work environment with a team of dedicated professionals
• Access to ongoing training and education to enhance skills and knowledge

Work Environment and Company Culture

* Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center

• Monday – Friday schedule (with occasional evening and weekend shifts)
• Collaborative and supportive work environment with a team of dedicated professionals
• Opportunities for professional growth and development

Compensation, Perks, and Benefits

* Starting pay: $18.00 per hour

• Opportunity to increase pay quickly; company promotes from within
• Health, dental, vision, and retirement plans offered to full-time team members upon eligibility
• Paid time off and holidays
• Access to ongoing training and education to enhance skills and knowledge

How to Apply

If you are passionate about delivering exceptional customer care and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at blithequark.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Background Check and Federal Work-Eligibility Check

A background check and federal work-eligibility check will be conducted as part of the interview process. Apply for this job