Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and helping others? Do you have a knack for troubleshooting and resolving complex issues? If so, we invite you to join the team at blithequark as a Service Desk Specialist/Live Chat Agent. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and utilizing cutting-edge chat tools to resolve issues efficiently.

About blithequark

blithequark is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about technology, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that values teamwork, open communication, and a customer-centric approach.

Job Summary

We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you will be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting and resolving complex issues, and utilizing chat tools to resolve issues efficiently. If you're a technology enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, utilizing chat tools and following blithequark's standard operating procedures.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system.
• Collaborating with the support team to resolve complex issues and improve customer satisfaction.
• Participating in training and professional development programs to enhance your skills and knowledge.

Minimum Qualifications

To be considered for this role, you must meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Schedule

As a remote worker, you will be required to work from anywhere in Colorado. Our standard work schedule is:

• Training: Monday - Friday, 9AM - 6PM, for 3 weeks.
• Permanent schedule: Tuesday through Saturday, 9AM - 6PM.

Benefits and Perks

As a Service Desk Specialist/Live Chat Agent at blithequark, you can expect:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and technology-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job