Director, Customer Success – Southeast Region at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you have a deep understanding of the healthcare industry and a proven track record of success in customer-facing roles? If so, we invite you to join our team at blithequark as a Director, Customer Success – Southeast Region.

About blithequark

blithequark is a leading healthcare technology company that is revolutionizing the way primary care providers deliver quality healthcare to patients. Our innovative platform and services enable better, more proactive care, decrease total cost of care across patient panels, and optimize performance in value-based care models for Traditional Medicare and Medicare Advantage. With a team of physicians, public health experts, technologists, and healthcare innovators, we are committed to addressing the biggest challenges in our healthcare system.

About the Role

As a Director, Customer Success – Southeast Region, you will be responsible for building and maintaining strong relationships with our current customer base in the Southeast region. You will work closely with our customers to understand their needs, develop strategic plans to drive business growth, and provide exceptional customer support to ensure their success in value-based care programs. Your expertise will be critical in driving the performance of our Primary Care Provider clients in the Southeast region, enabling fluency in value-based care programs, and securing contract renewals.

Key Responsibilities

* Cultivate and manage senior-level relationships within large health systems

• Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes
• Build and maintain strong relationships with small to midsize providers, acting as an escalation point to resolve challenges and drive partnership opportunities
• Collaborate with the Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop/implement remediation plans
• Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies
• Provide 1:1 and team-wide enablement, coaching, and constructive feedback
• Develop strategic narratives in partnership with Customer Marketing to communicate blithequark's value and business updates effectively
• Work with CS Operations and Growth teams to drive account expansion and secure contract renewals
• Oversee education and deployment of technology tools that support practice transformation
• Ensure seamless integration of technology tools into customer workflows
• Work across the organization to guarantee successful implementation of critical projects for assigned customers
• Proactively resolve issues and create an exceptional experience for providers
• Execute flawlessly on tailored onboarding and performance management strategies for small to midsize provider customers
• Enhance blithequark's approach to enabling small to midsize providers at scale

Requirements

* Bachelor's degree or equivalent work experience

• 5-7 years of experience in Customer Success, enterprise-level relationship management, network contracting and development, or other relevant provider-facing field
• Experience working with health systems as a technology vendor, working with an ACO, or working at a tech enablement company
• Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding to drive change and resource allocation. HubSpot experience is a plus
• Demonstrated experience achieving re-sell and up-sell requirements at scale
• Experience preparing and presenting information to clinical and executive level leadership
• Track record scaling a team, function, or service capability
• Demonstrated success and depth of knowledge within the provider space, including an understanding of relevant technology vendors and provider priorities
• Passionate about improving and optimizing relationships
• Excited about helping physicians and impacting Medicare patient outcomes
• Willingness to travel for face-to-face meetings

What We Offer

* Competitive salary range of $140,000-$175,000 per year

• Annual discretionary bonus
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunity to work with a talented team of professionals who are passionate about improving healthcare outcomes
• Collaborative and dynamic work environment
• Professional development opportunities to enhance your skills and career growth

How to Apply

If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

About Our Values

At blithequark, we are committed to creating a diverse and inclusive work environment that values and respects the unique perspectives and experiences of our employees. We believe that our employees are our greatest asset and that their contributions are essential to our success. We are an Equal Opportunity Employer and welcome candidates from all backgrounds.

Agency Submissions

We are not currently working with contingency search firms. If a resume is submitted to any blithequark employee by a third party without a valid written and signed search agreement, it will become the property of blithequark and no fee will be paid, irrespective of whether the candidate is hired. Apply for this job