Experienced Wagering Customer Service Agent – Part Time (Swing Shift) at blithequark

Are you passionate about delivering exceptional customer experiences and navigating the exciting world of online sports wagering? Do you thrive in fast-paced environments and possess a strong understanding of online betting platforms? If so, we invite you to join the blithequark team as a Wagering Customer Service Agent – Part Time (Swing Shift). As a key member of our customer support team, you will play a vital role in providing top-notch support to users of our online sports wagering platform, Oaklawn Sports.

About blithequark

blithequark is a leading entertainment and gaming destination in the heart of Hot Springs, AR. Our mission is to provide an unparalleled level of excitement and entertainment for our guests, while fostering a positive and inclusive work environment for our team members. As a family-owned and operated business, we take pride in our strong core values and commitment to being Arkansas' Employer of Choice.

Job Summary

As a Wagering Customer Service Agent – Part Time (Swing Shift), you will be responsible for providing exceptional support to users of our online sports wagering platform via instant chat, phone, and email. You will be the primary point of contact for customers, assisting them with account-related issues, deposits and withdrawals, technical trouble shooting, and general betting inquiries. Your expertise in sports wagering regulations, promotions, and platform policies will enable you to provide accurate and timely support, ensuring a positive experience for our customers.

Key Responsibilities

* Respond promptly and professionally to customer inquiries via live chat, email, and phone

• Provide support for account-related issues, deposits and withdrawals, technical trouble shooting, and general betting inquiries
• Assist customers in navigating the platform, understanding betting markets, and resolving wagering disputes
• Identify and escalate complex issues to the appropriate department while ensuring timely follow-ups
• Maintain up-to-date knowledge of sports wagering regulations, promotions, and platform policies
• Accurately document customer interactions and resolutions in the customer support system
• Monitor and report suspicious activity to ensure compliance with responsible gaming policies
• Work in a fast-paced environment while maintaining a high level of professionalism and empathy
• Always maintain positive guest relations
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Consistently offer professional, friendly, and engaging service
• Answer telephone and email inquiries in a timely manner
• Comply with all company privacy standards
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Ability to work nights, weekends, and holidays
• Punctual attendance required
• Must be able to prioritize and multi-task effectively
• Must be able to meet exceptional service standards
• Excellent communication skills with an emphasis on proper phone etiquette
• Excellent listening skills
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to remain positive, resourceful, and improvise while working in a fast-paced environment, sometimes under pressure
• Must be able to type 50 words per minute
• Computer proficiency is required; Microsoft Office, Outlook, Word, Excel
• Must be highly motivated and customer-focused

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age
• Previous experience in customer service, preferably within online gaming, sport betting, or hospitality industries
• Strong knowledge of sports wagering platforms
• Excellent written and verbal communication skills
• Ability to multitask and work efficiently under pressure
• Strong problem-solving skills and attention to detail
• Flexible availability, including nights, weekends, and holidays
• Familiarity with responsible gaming practices and industry regulations is a plus
• Proficiency in multiple languages is a plus

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

Work Environment and Culture

As a member of the blithequark team, you will be part of a dynamic and inclusive work environment that values teamwork, innovation, and customer satisfaction. Our team members are passionate about delivering exceptional experiences for our guests, and we strive to create a positive and supportive work environment that fosters growth and development.

Compensation, Perks, and Benefits

We offer competitive compensation, including a salary range of $25,000 - $35,000 per year, depending on experience. Additionally, we offer a range of benefits, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional development and growth
• A fun and dynamic work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for sports wagering, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Drug-Free Workplace

It is blithequark's intent to provide a drug-free, healthy, safe, and secure environment for our team members. All applicants must complete a pre-employment drug screen and background check.

Apply Now!

Don't miss this opportunity to join the blithequark team as a Wagering Customer Service Agent – Part Time (Swing Shift). Apply now and take the first step towards a rewarding career in customer service and sports wagering! Apply for this job