Experienced Customer Service Representative – Beverage Delivery Support

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark, a renowned national brand in the beverage delivery space, as a Customer Service Representative. In this role, you will be the face of our company, providing world-class support to our residential and commercial clients, and helping us maintain our reputation for excellence.

About blithequark

blithequark is a leading provider of beverage delivery services, committed to making a positive impact on our customers' lives. We believe in the importance of building strong relationships with our clients and providing them with the best possible experience. Our team is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for providing top-notch support to our clients, handling a high volume of calls, and resolving customer issues in a courteous and professional manner. You will be the primary point of contact for our clients, and your exceptional communication skills, problem-solving abilities, and product knowledge will be essential in delivering a world-class customer experience.

Responsibilities

* Respond to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous and professional manner, using negotiation skills to resolve customer issues and retain customers
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues, such as billing errors or service opportunities
• Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers
• Primarily phone-based support, with occasional opportunities to work onsite at our contact centers in Lakeland, FL, or Massachusetts

Qualifications

* High school diploma, GED, or equivalent work experience

• Minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

* The employee must have a space in their place of residence suitable for the installation of a Home Agent workstation

• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e., computer, phone, modem, router, etc.) preferred
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)
• Your computer must be directly connected to the router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

* Typically 40-50 calls per day

What We Offer

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Flexible scheduling and remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Apply Now

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