Head of Customers – Accelerate Customer Success and Drive Business Growth at blithequark

Are you a seasoned leader with a passion for customer success and a drive to accelerate business growth? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join blithequark as our Head of Customers, where you'll play a critical role in shaping the future of authorization and driving customer adoption.

About blithequark

blithequark is revolutionizing the way companies approach authorization, a critical yet often overlooked aspect of software development. Our mission is to empower developers to focus on what matters most – building innovative applications that transform industries – by providing a seamless, scalable, and secure authorization solution. With a strong foundation in traction, capital, and team, we're poised to capture the $25B+ authorization market and become the go-to solution for developers worldwide.

The Opportunity

As our Head of Customers, you'll be responsible for leading our customer-facing efforts, driving customer success, and accelerating business growth. You'll work closely with our engineering team to ensure seamless customer onboarding, identify areas for improvement, and develop strategies to enhance our product and services. Your expertise will be instrumental in shaping our customer experience, driving customer satisfaction, and expanding our customer base.

Key Responsibilities

* Get Customers to Production Fast: Develop and execute a strategy for forward-deployed engineering that gets customers to production quickly with a world-class experience. + After 3 months, you'll have identified the biggest blockers to getting customers up and running and made clear improvements. + After 6 months, you'll have reduced time to production for new customers.

• Keep Customers Happy: Stay close to customers post-production to ensure they have everything they need to be successful. Ensure we are well set up to renew on-time, and identify areas for expansion.

+ After 3 months, you'll own all customer relationships, have identified risks to renewals, and put a plan in place to address them. + After 6 months, you'll have successfully handled renewals for key customers and maintained and improved our high rates of renewals across the board.

• Build the Customer Team: Recruit world-class customer success managers, technical program managers, and forward-deployed engineers.

+ After 3 months, you'll have made 1-2 A+ hires. + After 6 months, you'll have a team in place that is iterating tightly on a process for managing customers through forward-deployed engineering projects, while consistently tracking time to production and implementing strategies to shorten it.

• Make Real Impact on the Product: Support our objective to make Oso 10x easier to use by breaking down the challenges customers face in migrating to Oso and working side by side with engineering to address those challenges with product.

+ After 3 months, you'll have a process for tracking customer pain points and you'll have delivered product feedback for improvements/features that will accelerate our customer's time to production. + After 6 months, you'll have contributed to multiple high-impact product improvements shipped that directly reduce customer time to production.

Requirements

* Previously held technical customer-facing roles (e.g., pre-sales, post-sales) for highly technical products

• Track record for growing a team in highly competitive environments
• Have run complex technical projects at varying levels of the stack in a technical role, including working with engineering teams to build features that drive outsized customer value
• Experience owning customer relationships and a P&L
• Have worked at a startup with overwhelmingly high degrees of ambiguity
• You have managed professional services at a company of our scale

What We Offer

* Competitive cash compensation (starting salary between $200,000-$250,000/year)

• Equity package
• Comprehensive health benefits, including mental healthcare through Spring Health
• Unlimited access to financial advisors through Northstar
• Unlimited paid time off (PTO)
• Paid parental leave
• Flexible work options
• One Medical Membership
• Quarterly hackathons... and prizes!
• Free team lunches every month

Join Our Team

If you're a motivated, results-driven leader with a passion for customer success and a drive to accelerate business growth, we invite you to join our team at blithequark. Apply now to become our Head of Customers and be part of a revolutionary journey that's changing the way companies approach authorization. Apply to this Job Apply for this job