Experienced Customer Experience Manager – Global CX Team at blithequark

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, global environment where creativity and innovation are encouraged? Look no further! blithequark is seeking an experienced Customer Experience Manager to join our global CX team, working closely with our international colleagues to create a seamless and engaging experience for our customers.

About blithequark

blithequark is a cutting-edge technology company that empowers creators and innovators worldwide. Our flagship product, CLO, is a 3D fashion design software that has revolutionized the fashion industry. With a global presence and a team of talented professionals, we are committed to delivering exceptional customer experiences that drive business growth and customer satisfaction.

Job Summary

As a Customer Experience Manager at blithequark, you will be responsible for leading the CX team in Japan, working closely with our global colleagues to create a seamless and engaging experience for our customers. You will be responsible for managing the CLO community, analyzing customer feedback, and implementing process improvements to drive business growth and customer satisfaction. If you are a results-driven, customer-focused professional with a passion for innovation and creativity, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Experience Manager at blithequark, your key responsibilities will include:

• Managing the CLO community, including customer support, technical support, and website management
• Analyzing customer feedback and implementing process improvements to drive business growth and customer satisfaction
• Collaborating with our global CX team to create a seamless and engaging experience for our customers
• Conducting research to expand our customer base in India and the Middle East
• Working closely with our marketing team to plan and execute online and offline events to engage with our customers
• Leading cross-functional projects to improve customer experience and drive business growth
• Collaborating with our web development team to improve user workflow, content, and website operations
• Communicating with our global CX team to share goals and strategies

Requirements

To be successful in this role, you will need:

• At least 2 years of experience in business development, operations, marketing, or user research in the IT industry
• Strong adaptability and ability to thrive in an agile work environment
• Critical thinking and creative problem-solving skills
• Ability to work collaboratively with team members from diverse backgrounds, time zones, and cultures
• Project management skills
• Business-level English language proficiency

Plus if you have

* Knowledge or experience with 2D/3D CAD software or B2C SaaS businesses

• A degree in statistics, business administration, or information technology

Additional Information

To apply for this exciting opportunity, please submit your resume and cover letter in English. We may conduct a brief phone interview before the final selection process. Interviews will be conducted in Japanese and English, either online or offline. If you are selected for an offline interview, you will be required to visit our Tokyo office. Please note that this position is based in our Tokyo office, and foreign nationals will need to have a valid work visa to apply.

Why join blithequark?

At blithequark, we offer a dynamic and innovative work environment that encourages creativity and collaboration. We are committed to delivering exceptional customer experiences that drive business growth and customer satisfaction. As a member of our global CX team, you will have the opportunity to work with talented professionals from diverse backgrounds and cultures, and contribute to the success of our company.

What we offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Access to cutting-edge technology and innovative products
• Opportunities to work with a global team and contribute to the success of our company

If you are a results-driven, customer-focused professional with a passion for innovation and creativity, we encourage you to apply for this exciting opportunity. Join our global CX team at blithequark and help us deliver exceptional customer experiences that drive business growth and customer satisfaction. Apply for this job