Experienced Customer Support Representative (Contract-Based) - Join blithequark's Dynamic Team
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further! blithequark, a leading IT company with a global presence, is seeking an experienced Customer Support Representative to join our dynamic team on a contract basis.
About blithequark
blithequark is a multinational IT company that brings together over 1,500 experts from five countries. Our products are used by over 200 million users every month, making us one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem encompasses 15+ businesses and an investment fund, making us a driving force in the industry.
About EverHelp
EverHelp is a service company within the blithequark ecosystem, specializing in providing professional outsourced support services to clients worldwide. Founded in 2021, we have grown by 82% in just one year, with a retention rate of 90%+ and a safe working environment for all employees.
Our Product
We have developed our own product, Everly, which can be accessed at [https://everly.ever-help.com/](https://everly.ever-help.com/).
Job Description
We are looking for an experienced Customer Support Representative with a strong command of the English language to join our team on a contract basis for one of our projects within the blithequark ecosystem. The contract term is 2-3 months, with the possibility of extension or transition to another role within our company.
Work Schedule
* 5 shifts per week, including 1-2 night shifts
- Morning shift: 07:00-15:00
- Day shift: 15:00-23:00
- Night shift: 23:00-07:00
Ideal Candidate
* At least 6 months of experience in customer support or a similar role with constant communication with users (call center, service, administrative roles, retail, etc.)
- Strong command of the English language, both written and spoken
- Proficiency in English at the B2 level or higher, especially in written communication
- Ability to work with routine tasks and adapt quickly to new situations
- Willingness to work in an intense rhythm without multitasking, but with a constant flow of requests
- Experience with Zendesk is a plus, but not required (we provide training)
Responsibilities
* Handling user inquiries through our support system
- Identifying user accounts
- Canceling subscriptions
- Providing general information about our product or specific subscription
- Assisting with login issues
- Changing or updating user email addresses
- Processing requests for unsubscribing from newsletters and deleting accounts
- Maintaining a high level of quality and productivity
- Collaborating with the team to ensure efficient processes
What We Offer
* The opportunity to work on a Ukrainian project that supports the country's economy
- A clear onboarding process, support from a team lead and mentor at the start
- The possibility of professional development and transition to other roles within EverHelp or the blithequark ecosystem
- A team that truly supports and values each member
Our Position
* We categorically oppose war and support Ukraine
- We have evacuated employees from dangerous regions, provided financial support, and ensured housing
- We have provided generators, batteries, and Starlink to our team
- We continue to work stably and develop Ukraine's economy
Don't Wait! Send Your CV and Join EverHelp
If you're a motivated and customer-focused individual looking for a new challenge, apply now to join our dynamic team at blithequark's EverHelp. Apply for this job