Experienced eCommerce Specialist - Video Chat, DC (Tampa, FL) – Bench-Full Time – blithequark Store

Are you a customer service enthusiast with a passion for delivering exceptional Guest experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the blithequark team as an eCommerce Specialist - Video Chat in our Tampa, Florida location. In this role, you will play a vital part in ensuring that our Guests with disabilities have a seamless and enjoyable experience at blithequark.

About blithequark

blithequark is a leading innovator in the eCommerce industry, dedicated to providing unparalleled Guest experiences through cutting-edge technology and exceptional customer service. Our team is comprised of passionate individuals who share a common goal: to make every Guest interaction a memorable one. As an eCommerce Specialist - Video Chat, you will be part of a dynamic team that is shaping the future of eCommerce and redefining the boundaries of Guest service.

Responsibilities

As an eCommerce Specialist - Video Chat, you will be responsible for:

• Proactively answering Guest accessibility-related questions and making recommendations to improve support for Guests with disabilities
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Maintaining integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required Company training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Basic Qualifications

To be successful in this role, you will need:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of blithequark property, products & services
• Technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Additional Information

blithequark is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Career Growth Opportunities and Learning Benefits

As a valued member of the blithequark team, you will have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement and career progression within the company
• Access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our company culture is built on the principles of respect, empathy, and excellence, and we strive to create a workplace that is engaging, challenging, and rewarding for all team members.

Compensation, Perks, and Benefits

As an eCommerce Specialist - Video Chat, you will receive a competitive salary and benefits package, including:

• Starting pay rate: $18.90/hour
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for overtime, bonuses, and incentives
• Access to a range of employee perks and discounts, including discounts on blithequark products and services

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional Guest experiences, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application through our online portal. We look forward to hearing from you! Apply for this job