Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert. In this role, you will be the face of our company, providing top-notch service to customers while showcasing your expertise in printing, signs & graphics, and shipping product lines.

About blithequark

At blithequark, we are committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is dedicated to reducing company costs/wastes, optimizing profitability, and applying Quality concepts in daily activities. We strive to create a work environment that is inclusive, supportive, and empowering, where every team member can grow and thrive.

Key Responsibilities

As an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert, you will be responsible for:

• Providing exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Demonstrating expertise in printing, signs & graphics, and shipping product lines, and recommending appropriate blithequark products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience in retail customer service or a related field
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business

Preferred Qualifications

* Experience working in a retail environment with a focus on customer service

• Knowledge of printing, signs & graphics, and shipping product lines
• Ability to operate a variety of equipment, including printing, binding, and shipping equipment
• Experience with Point of Sale systems and financial transactions
• Ability to work in a team environment and provide support to colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Compensation and Benefits

* Competitive hourly rate: $18.55 - $21.81/hour

• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off and holidays
• Recognition and rewards for outstanding performance

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion. We strive to create a work environment that is inclusive, supportive, and empowering, where every team member can grow and thrive. Our team is dedicated to delivering exceptional customer service, reducing company costs/wastes, and optimizing profitability. We believe in the importance of Quality science and apply it in our daily activities to drive business excellence.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert role at blithequark. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, including Vets/Disability. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all team members. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Apply for this job