Experienced Senior Customer Service Representative – Patient Billing and Financial Services

At blithequark, we are dedicated to providing exceptional care to children and families in the Upper Midwest. As a leading pediatric health system, we strive to deliver the highest quality services while fostering a culture of compassion, integrity, and trust. Our team of experts is passionate about making a positive impact on the lives of our patients and their families. We are seeking an experienced Senior Customer Service Representative to join our Patient Billing and Financial Services team, providing timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles.

About blithequark

blithequark is one of the largest pediatric health systems in the United States, serving children from before birth through young adulthood. As an independent and not-for-profit system since 1924, we are committed to providing care exclusively to children throughout the Upper Midwest. Our two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites are staffed by a team of dedicated professionals who share our vision of delivering exceptional care to every child, every time.

Our Commitment to Diversity and Inclusion

blithequark is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. We believe that a diverse and inclusive workforce is essential to delivering high-quality care to our patients and their families. Our commitment to diversity and inclusion is reflected in our values of efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect.

Job Summary

The Senior Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests, provides detailed explanations of patient billing information, resolves patient-family questions, performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position also supports the team by resolving complex questions and providing hands-on training.

Key Responsibilities

* Respond to initial patient-family requests and provide detailed explanations of patient billing information

• Resolve patient-family questions and concerns related to account balances and out-of-pocket expenses
• Perform follow-up on outstanding concerns and collaborate with other departments to research patient billing history
• Provide hands-on training to team members on complex billing and financial services topics
• Demonstrate excellent customer service and communication skills, both written and verbal
• Work effectively in a high-stress environment with multiple priorities and deadlines

Essential Qualifications

* 5+ years of customer service experience, preferably in a healthcare setting

• High school diploma required; business-related coursework preferred
• Experience working with a wide variety of PC applications
• Working knowledge of billing and follow-up processes
• Excellent communication skills, both written and verbal
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems, including computer applications, phone systems, and medical terminology
• Detail-oriented, with good organizational skills and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress environment

Preferred Qualifications

* Experience working in a pediatric healthcare setting

• Knowledge of medical billing and coding principles
• Familiarity with electronic health records (EHRs) and practice management systems
• Experience with patient billing and financial services software

Skills and Competencies

* Excellent customer service and communication skills, both written and verbal

• Strong problem-solving, analytical, and investigational skills
• Ability to learn quickly and meet continuous timelines
• Flexibility to perform other tasks as needed in an active work environment with changing work needs
• High-level problem-solving, analytical, and investigational skills
• Ability to maintain confidentiality and handle sensitive patient information

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and education programs, including:

• On-the-job training and mentorship
• Online courses and certification programs
• Leadership development opportunities
• Professional development workshops and conferences

Work Environment and Company Culture

blithequark is proud to be an equal opportunity employer, committed to creating a diverse and inclusive work environment. Our team of experts is passionate about delivering exceptional care to children and families, and we strive to foster a culture of compassion, integrity, and trust.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• Base pay
• Benefits, including medical, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional care to children and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. Apply Now!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job