Experienced Customer Service Advocate - Remote Opportunity at blithequark

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working independently to resolve complex issues? If so, we invite you to join blithequark as an Experienced Customer Service Advocate. This is a unique opportunity to leverage your skills and experience to make a meaningful impact on our members and providers.

About blithequark

blithequark is a leading organization dedicated to providing innovative solutions and exceptional service to our members and partners. Our commitment to excellence is reflected in our state-of-the-art technology, comprehensive training programs, and a culture that values diversity, equity, and inclusion. As a remote Customer Service Advocate, you will be part of a dynamic team that is passionate about delivering personalized support and resolving complex issues with ease.

Job Summary

We are seeking an Experienced Customer Service Advocate to join our remote team. As a key member of our contact center, you will be responsible for resolving member and provider inquiries, requests, and concerns in a timely, accurate, and personalized manner. This is a contract-to-hire opportunity with a 1-year contract, offering a competitive hourly rate of $19. If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply.

Responsibilities

As an Experienced Customer Service Advocate, you will be responsible for:

• Receiving and responding to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner
• Mitigating and preventing complaints from being escalated to resolve in initial contact
• Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolving basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintaining performance and quality standards based on established contact center metrics
• Providing customer service in a high-paced contact center environment over the phone, via live chats, and emails
• Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performing other duties as assigned

Qualifications

To be successful as an Experienced Customer Service Advocate, you will need:

• A High School Diploma or GED
• 0-2 years of Call Center/Customer Service experience
• Problem-solving and critical thinking skills
• Ability to multi-task working independently from home free of distractions
• Interpersonal skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• 2-year call center experience
• 2 years of claims experience
• Medicaid Knowledge
• Previous experience with Microsoft computer applications
• Previous experience working remotely using multiple applications and screens

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Experience with CRM applications and other contact center software

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their skills and careers. As an Experienced Customer Service Advocate, you will have access to:

• Comprehensive training programs and onboarding process
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional development
• A supportive and inclusive work environment that values diversity, equity, and inclusion

Work Environment and Company Culture

As a remote Customer Service Advocate, you will work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture values:

• Diversity, equity, and inclusion
• Employee well-being and work-life balance
• Open communication and transparency
• Continuous learning and professional development
• Collaboration and teamwork

Compensation, Perks, and Benefits

As an Experienced Customer Service Advocate, you will receive:

• A competitive hourly rate of $19
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional development

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job