Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Interactions

Introduction to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. As a leading provider of training, technology, and communications services, we transform the way people connect across the globe. Our diverse network of people is driven by a shared ambition to shape a better future, and we have the ability to learn and grow at the speed of technology.

Job Overview

As a Customer Experience Champion II at blithequark, you will be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You will be the face of our brand, providing exceptional service, and driving business growth through innovative solutions and strategic customer interactions. If you are passionate about delivering outstanding customer experiences, promoting products and services, and working in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle and resolve customer concerns, while educating customers with varying complexity levels of device-related inquiries.
• Turn every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay loyal to blithequark.
• Embrace the Service Plus mindset by resolving customer concerns and future concerns.
• Provide an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights.
• Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers.
• Serve as a brand ambassador and advocate for customers, highlighting all that blithequark has to offer through our products and services.
• Practice an acceptable level of Business Acumen, encompassing the best interest of the company, customer, and fellow employees.
• Identify plans and services that would suit customer needs, preventing future contacts and driving business growth.

Essential Qualifications

To be successful in this role, you will need to have:

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• Ability to promote and provide solutions about blithequark products, including phone, home internet, and other services, meeting and exceeding monthly sales targets.
• Willingness to work a rotating schedule, including nights, weekends, and holidays, based on business needs.
• Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time, based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Preferred Qualifications

While not required, the following qualifications are preferred:

• A degree in a related field.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively.
• Strong sales and customer service skills, with a focus on delivering exceptional customer experiences.
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Champion II, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a clear path for professional growth and development.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.
• Access to cutting-edge technology and tools, enabling you to deliver exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. We believe that diversity makes us stronger, and we are committed to creating an environment that encourages authenticity and fosters a sense of belonging. As a remote employee, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives.

Compensation, Perks, and Benefits

As a blithequark employee, you will be eligible for a competitive compensation package, including:

• A salary range that reflects your experience and qualifications.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for professional growth and development, with a focus on career advancement.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.

Conclusion

If you are passionate about delivering exceptional customer experiences, promoting products and services, and working in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. As a Customer Experience Champion II at blithequark, you will be part of a team that is shaping the future of customer experience, and you will have the opportunity to make a real impact on our customers and our business. Apply now to join our team and start your journey with blithequark!