Remote Customer Support Specialist - Marketplace

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Remote Customer Support Specialist - Marketplace team as a key member of our customer-facing support team.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to achieve their full potential. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a Remote Customer Support Specialist - Marketplace, you will be part of a talented team that shares your passion for delivering outstanding support experiences and driving business success.

Job Summary

We are seeking a highly motivated and customer-focused Remote Customer Support Specialist - Marketplace to join our team. As a key member of our support team, you will be responsible for providing exceptional support experiences to our customers via email, phone, and other channels. You will act as the primary point of contact for all inquiries and issues related to our Internet Marketplace Customer Service, working closely with our Processing Department team to resolve customer concerns and ensure customer satisfaction.

Key Responsibilities

* Handle incoming customer inquiries and issues via email, phone, and other channels, providing timely and effective solutions to customer problems.

• Demonstrate empathy and professionalism in all customer interactions, presenting blithequark in a positive light at all times.
• Prevent customer returns and ensure customer retention by negotiating reasonable solutions that benefit both the company and the customer.
• Contact customers via phone to resolve issues and provide updates on order status, cancellations, and other customer concerns.
• Collaborate with Management on escalated customer and product issues, identifying trends and communicating them in measurable terms to ensure continuous improvement.
• Provide proactive, consistent follow-up to all customer inquiries, responding to every customer email upon receipt.
• Document a complete summary of customer inquiries, actions taken, and expectations set forth on the respective order.
• Maintain standards set forth by blithequark's QA program, providing the highest quality of service while demonstrating improvements when necessary.
• Take on the Customer Support Specialist role for the Email team as needed.
• Perform other duties as assigned.

Essential Qualifications

* Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus.

• Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
• Computer literate, with the ability to navigate through programs and windows.
• Excellent typing and data entry skills, with the ability to multi-task (e.g., talk on the phone and type notes at the same time).
• Effective problem solver, with a low error rate as an email specialist.
• Ability to meet minimum required interactions of 80+ per day.
• Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.

Internet Connectivity Guidelines

As a condition of employment, employees must provide and maintain a High-Speed Internet connection that meets blithequark's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at blithequark.

• Must maintain a dedicated business class internet connection.
• Cable connection is required and must be high-speed business class internet.
• If available, request a dynamic modem for cable.
• Speeds of at least 15 MBS down/5 MBS up are required.
• Cable modem or DSL router must be provided by carrier.
• Cable modem must be set up in bridge mode.
• DSL router firewall must be disabled.
• Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection.

Equipment

blithequark will supply the following hardware:

• Modem
• Wyse terminal (computer)
• Monitor
• Phone and headset
• Other miscellaneous equipment

Why Join blithequark?

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to work with a talented and diverse team

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for the Remote Customer Support Specialist - Marketplace position at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job