Experienced Full Stack Data Entry Specialist – Remote IT Support for blithequark

Are you ready to embark on a thrilling journey that combines technical expertise with a passion for innovation? Look no further than blithequark, where we're shaping the future of data entry and IT support. As a seasoned professional with a knack for problem-solving, you'll join our dynamic team of experts who are dedicated to delivering exceptional service to our clients.

Why You'll Love This Role

In this exciting position, you'll be part of the Data Innovation Group within the Data Innovation Division at blithequark. Your primary responsibility will be to provide top-notch support to our end-users, ensuring seamless operation of their workstations and peripherals. You'll be the go-to expert for troubleshooting, resolving tickets, and implementing software and hardware upgrades.

Key Responsibilities

* Resolve and close tickets/work orders supporting end-user workstations and peripherals

• Answer client care issues raised from the Helpdesk
• Contribute to desktop projects (global installs/renovations) as a project team member
• Remotely diagnose and resolve issues using remote tools
• Investigate and collaborate with other departments to address system-related issues
• Record client interactions in incident management software, including resource management
• Recover data from hard drives or perform data migration
• Maintain remote access for virtual private network (VPN) availability and remote/broadband connectivity for workstations
• Install and configure local and network-based printers
• Perform preventive maintenance
• Work flexible hours, including evenings, weekends, and holidays, and be prepared to travel as required
• Follow management direction, adhering to IT strategy and procedures
• Perform other duties as assigned
• Venture, as required

All You'll Need for Success

* Minimum Qualifications: + Bachelor's degree or equivalent professional training + Associate's degree in Computer Science, Data Systems, or related field, or equivalent work experience/preparation

• 2 years of hands-on IT work experience supporting and resolving various PC workstation software and hardware issues
• First-hand experience supporting workstations in a Windows/TCPIP environment
• Preferred Qualifications:

+ A+ certification + MCSE/MCP certification + Past IT foundation experience in an Aircraft/Airport environment

• Skills, Licenses, and Certificates:

+ General knowledge of all Windows-based operating systems, including Windows 10 + Familiarity with workflow and tagging systems + Knowledge of VPN networks and ability to troubleshoot issues + Ability to work independently and act in a collaborative, team-based environment + Ability to lift at least 50 pounds

What You'll Get

Join the blithequark family and enjoy a comprehensive benefits package that includes:

• Medical, dental, prescription, and vision benefits from day one
• Virtual doctor visits, flexible spending accounts, and more
• 401(k) program with employer contributions available after one year
• Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more

Be Yourself at blithequark

At blithequark, we're committed to fostering a diverse and inclusive workplace where everyone can thrive. Our 20+ Employee Business Resource Groups connect our colleagues to our clients, partners, networks, and investors, helping them reach their full potential and creating a comprehensive workplace that addresses and surpasses the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you contribute to the world's largest airline, keeping people on life's journey moving smoothly? Join us at blithequark and be yourself! Apply Job! Apply for this job