[Remote] Sr IT Architect - ServiceNow

Note: The job is a remote job and is open to candidates in USA. Ulta Beauty is the largest North American beauty retailer and a premier destination for beauty products. The Senior Solution Architect - ServiceNow is responsible for setting the strategic vision and architectural direction for the ServiceNow platform, ensuring it delivers business value and operational efficiency while collaborating with cross-functional teams.

Responsibilities

• Define and lead the ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
• Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
• Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
• Establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
• Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
• Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
• Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
• Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
• Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
• Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
• Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
• Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.
• Serve as a thought leader and coach to development teams, product owners, and junior architects.
• Define and enforce ServiceNow platform governance, security, and compliance standards.
• Work closely with IT leadership to contribute to IT strategy development and technology planning.
• Lead platform-level decision-making, including architecture reviews, vendor evaluations, and solution assessments.
• Contribute to broader enterprise architecture initiatives and ensure architectural alignment across platforms and systems.
• Develop strategic relationships with business and technology stakeholders to advocate for the platform and identify future opportunities.

Skills

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 7+ years of experience in IT architecture, design, and development roles.
• 5+ years of experience architecting and delivering solutions on the ServiceNow platform.
• Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
• Proven experience designing scalable, secure, and maintainable platform architectures.
• Demonstrated success in leading platform strategy, governance, and roadmapping efforts.
• Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
• Experience working in agile and DevOps environments.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
• Advanced degree or certifications preferred.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.
• Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.

Benefits

• Paid time off
• Health
• Dental
• Vision
• Life and disability benefits

Company Overview

• Ulta Beauty is a beauty retailer that offers a wide range of products including cosmetics, fragrances, skincare, and hair care. It was founded in 1990, and is headquartered in Bolingbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ulta.com.

Company H1B Sponsorship

• Ulta Beauty has a track record of offering H1B sponsorships, with 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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