Experienced Licensed Customer Service Representative - Early Shift Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents? Do you have a strong background in insurance claims processing and customer support? If so, we invite you to join blithequark, a leading corporate holding company in the pet health industry, as a Licensed Customer Service Representative.

About blithequark

Established in 2021, blithequark is a dynamic and innovative company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe that pet insurance is more than a financial product and strive to simplify the pet parenting journey while improving the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.

About Pets Best

Pets Best, a subsidiary of blithequark, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Job Summary

We are seeking an experienced Licensed Customer Service Representative to join our team at blithequark. As a Senior Customer Service Representative, you will report to the Customer Service Supervisor and be responsible for providing exceptional customer service support to policyholders, third-party referral sources, and veterinary clinics. Your primary goal will be to support new and existing policyholders by explaining services, the claims process, and making policy changes as needed.

Main Responsibilities

* Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.

• Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
• Work to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
• Help policyholders understand their policy coverage, claims processing, and reimbursement process.
• Demonstrate the ability to work in a metric environment and meet performance expectations.
• Maintain an understanding of federal and state regulations, including compliance.
• Utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Basic Qualifications

* 2+ years' experience in insurance claims processing or customer support.

• Active Property & Casualty (P&C) Producer License.
• Bandwidth/Internet requirements: Up to 50Mbps (Download) | 5Mbps (Upload).
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to submit to a background investigation as part of the onboarding process.
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.
• Prior experience working in a contact center environment.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Training or education in medical terminology or veterinary technician support a plus.

Expected Hours of Work

* This is a full-time position: 10:30am-7:00pm EST, including a Saturday shift from 8:00am-4:30pm EST. You will have the option of taking off Tuesday, Wednesday, or Thursday during the week as your second day off (Sunday being the other day).

Contact Center Hours of Operation

* Monday through Friday: 8:00 am to 9:00 pm (Eastern)

• Saturdays: 8:00 am to 4:30pm (Eastern)
• Closed Sundays

Why Join blithequark?

* Great benefits, including healthcare, parental leave, and opportunities for career advancements.

• Comprehensive full medical, dental, and vision insurance.
• Basic Life Insurance at no cost to the employee.
• Company-paid short-term and long-term disability.
• 12 weeks of 100% paid Parental Leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal Paid Time Off.
• Paid holidays and company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet-friendly office environment.
• Commuter Benefits.
• Group Pet Insurance.
• On-the-job training and skills development.
• Employee Assistance Program (EAP).

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website or by clicking on the link below. Apply to this job We look forward to welcoming you to our team at blithequark! Apply for this job