Customer Experience & Partnership Specialist – blithequark – Remote in Petaluma, CA
Are you a driven and entrepreneurial individual with a passion for delivering exceptional customer experiences and building strategic partnerships? Do you thrive in a fast-paced startup environment where no two days are ever the same? If so, we're excited to introduce you to an extraordinary opportunity to join blithequark's founding team as a Customer Experience & Partnership Specialist.
About blithequark
blithequark is a mission-driven startup revolutionizing the way parents save and share important life moments. Our innovative online platform, Parentfile, empowers individuals to create a digital legacy that transcends generations. With a grand ambition to reach 100 million users within the next decade, we're seeking a talented and versatile professional to help us achieve this vision.
Job Summary
As a Customer Experience & Partnership Specialist, you'll play a pivotal role in shaping the future of blithequark. Your primary responsibilities will include:
- Developing and implementing strategies to enhance customer engagement, satisfaction, and loyalty
- Launching and managing the blithequark affiliate program, collaborating with influencers and partners to drive growth
- Building and maintaining relationships with key stakeholders, including financial advisors, lawyers, and life insurance agents
- Conducting market research and gathering feedback to inform product development and positioning
- Creating compelling content, including written materials and images, to communicate with subscribers and partners
- Collaborating with the founding team to drive business growth and expansion
Key Responsibilities
* Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries, and finding ways to improve engagement
- Identify and conduct tests to get subscribers "sharing" their Parentfile with family and friends
- Launch and manage the blithequark affiliate program with moms, teenagers, and retired individuals
- Business development outreach to financial advisors, lawyers, and life insurance agents to add this for their clients
- Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents)
- Comfortable creating own written materials and images when needed for customer emails and more
- Ability to work individually as well as a part of a very small team and effectively share the workload
Qualifications
* Must understand the mindset of a parent so you can "live the brand;"
- 5+ years of CX, partnerships, and/or working as an entrepreneur or for a rapidly growing startup
- Possess the passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company
- Experience with metrics-driven goals and achieving those objectives
- Excellent written and verbal communication skills. Need to be highly-skilled with writing articulate and convincing emails
- Must be energetic, positive, and resilient; hitting dead-ends doesn't disappoint you, as you simply try another way
- Effective problem-solving, multi-tasking, time management, organizational skills, and be an efficient self-starter in working remotely
What We Offer
* Competitive annual base salary of $70,000 - $80,000 DOE
- Future equity possible
- $125.00 / month work-from-home subsidy
- Paid vacation, sick, and public holidays
- Medical, Dental, Vision, Life, Accident & Disability coverage
- Health Savings and Flexible Savings Accounts
- 401k Plan with annual company match
- Up to $300 pet adoption reimbursement
Work Environment & Culture
As a remote team member, you'll enjoy the flexibility to work from anywhere while being part of a dynamic and supportive community. Our culture values innovation, collaboration, and continuous learning. We're passionate about creating a work environment that fosters growth, creativity, and well-being.
How to Apply
If you're a motivated and results-driven professional with a passion for customer experience and partnerships, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you and explore how you can contribute to blithequark's success.
Equal Employment Opportunity
blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job