Experienced Customer Onboarding Manager – eCommerce Platform Success and Growth
At blithequark, we're revolutionizing the world of online marketing, and we're looking for a talented Customer Onboarding Manager to join our vibrant commercial team. As a key member of our team, you'll play a crucial role in helping top-tier eCommerce companies succeed with our software. If you're passionate about helping businesses flourish, have a knack for building relationships, and are eager to learn and grow, we'd love to hear from you.
About blithequark
blithequark is a leading provider of innovative software solutions for eCommerce companies. Our platform empowers businesses to succeed in the ever-evolving world of online marketing. We're a dynamic and growing company that values collaboration, innovation, and customer success. Our team is passionate about helping businesses thrive, and we're committed to providing exceptional support and guidance to our clients.
The Role
As a Customer Onboarding Manager at blithequark, you'll be responsible for guiding newly signed-up companies through their 30-day free trial, demonstrating the value of our platform, and helping them achieve long-term success. Your primary goal will be to ensure our clients have a positive experience with our software, and you'll be the key to their success.
Your Day-to-Day
As a Customer Onboarding Manager, your day-to-day responsibilities will include:
- Reach Out & Guide Clients: Show eCommerce companies the step-by-step process to designing powerful Catalog Ads using blithequark's software.
- Check in & Follow up: Ensure our users are on the right path to success and offer a helping hand where necessary.
- Consult & Assist: Become a blithequark and Catalog Ads guru to support our clients throughout their trial. Understand their needs and guide them toward success with Catalog Ads.
- Technical Savvy: Grasp the technicalities of product feeds/ Catalogs and Facebook Ads to help our eCommerce companies succeed.
About You
To succeed in this role, you'll need to possess the following qualities and skills:
- Customer Facing Pro: 1+ year of experience in Customer Success, Sales, Consulting, or similar.
- Passionate Helper: You're driven by helping people and businesses flourish.
- People Person: Excellent at communication, understanding people, and building personal relationships (over video calls, but also through emails!). Exceptional presentation skills.
- Quick Learner: Our industry (and the platforms our users advertise on) are always changing and being updated, so you will have to grasp new knowledge, learn, and pivot relatively fast. If you want to be told exactly what to do, this is not the right position for you.
- Tech-Savvy: Good understanding of digital advertising and technical concepts - we will train you on all the specifics, but you need to be able to grasp technical ideas (i.e. Product Feeds, and how Facebook Ads work technically).
- Meta knowledge: 1+ year of experience with Meta Ad Manager
- Marketing Fundamentals: You have a basic grasp of online marketing and eCommerce.
- Language: Fluent in English; Danish is NOT required.
MOST IMPORTANTLY: You want to learn, grow, and take initiative. You don’t need to be an expert from the beginning, but you have to be curious and driven to help our users.
Why Join blithequark?
* Impactful Work: Collaborate with top-tier clients and shape the future of online marketing.
- Growth & Learning: Be at the cutting edge of e-commerce and digital advertising. You will learn A LOT in a short time.
- Global Influence: Work with some of the largest retailers in the world.
Ready to Make a Difference?
If you're excited to help shape the future of e-commerce marketing and thrive in a growing and evolving environment, we'd love to hear from you. Apply now and join our journey to revolutionize online marketing!
How to Apply
If you're passionate about helping businesses succeed and are eager to join a dynamic and growing company, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job