Experienced Customer Service Representative – Remote Part-Time Position at arenaflex
Job Summary:
At arenaflex, we are dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of support and care. Working remotely in a part-time capacity, you will be responsible for handling customer inquiries, resolving issues, and providing solutions to our clients. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading healthcare organization that is committed to providing innovative solutions and services to our clients. With a strong focus on customer satisfaction and quality care, we strive to make a positive impact in the lives of our customers. Our team is passionate about delivering exceptional results and creating a culture of excellence. As a remote part-time employee, you will be an integral part of our team, working closely with our dedicated professionals to provide top-notch services to our clients.
Key Responsibilities:
As an Experienced Customer Service Representative, your key responsibilities will include:
- Utilizing arenaflex's solution information section methodology and rules to process new patient enrollment by entering information into the proper system.
- Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
- Investigating to obtain missing medication data, deciphering clinical shortenings (SIG codes), and resolving all information section-related exceptions.
- Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients as necessary.
- Resolving external exceptions by assessing, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements.
- Making phone calls to support plans and others to obtain data, gain abrogate endorsement, or otherwise resolve external exceptions.
- Providing assistance to pharmacists, both those in the office and those at other locations.
- Identifying and conveying issues to senior-level staff as necessary.
Essential Qualifications:
To be successful in this role, you will need to possess the following essential qualifications:
- Bachelor's degree
- Fundamental level computer skills, including:
+ Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing reports or accessing data online
- Essential web search tools skills, including:
+ Opening a program + Composing in URLs in the correct location + Using a web search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing forms online
- Moderate level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
- Ability to communicate effectively in writing and verbally
Preferred Qualifications:
While not required, the following preferred qualifications will make you a strong candidate for this role:
- At least one year of pharmacy professional experience in a retail or call center environment
- No less than one and a half years of experience as a pharmacy professional with a license/enrollment by state as granted by the state Board of Pharmacy or widely recognized certification agency
- Experience providing customer support to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
- Moderate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
- Familiarity with Spanish and English
What We Offer:
As an Experienced Customer Service Representative at arenaflex, you will enjoy a competitive compensation package, including:
- $24/hour salary
- Opportunities for career growth and professional development
- Flexible remote work arrangement
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to submit your application. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job