Experienced Customer Service Coordinator – Air Travel and Cargo Support
Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the arenaflex family, and you'll soar to new heights, develop your skills, and become the best version of yourself. As you take off on this exciting adventure, you'll tackle challenges with agility and poise, mastering new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off!
Why You'll Love This Role
As a Customer Service Coordinator at arenaflex, you'll collaborate with clients in a courteous, professional, friendly, and expert manner. You'll be the face of our company, providing exceptional service and support to our valued customers.
What You'll Do
* Advise and sell air travel to the traveling public or cargo forwarders
- Provide assistance with passenger check-in and cargo acceptance
- Interpret government regulations and requirements for domestic and international travel or cargo shipments
- Meet and dispatch aircraft within established times
- Offer support to distressed travelers and clients
- Safeguard company property and revenue
- Ensure safe travel
- Possess the physical ability and expertise to utilize coordinated skills to perform various job-related tasks
- Utilize organizational skills to perform multiple tasks within a limited time frame
- Be self-motivated and require minimal supervision
- Answer and assist during security and crisis situations
- Follow internal/external policies and procedures
- May be required to drive and work air stairs to board and deplane passengers
- Responsible for the overall performance within the workspace and may be required to lead and direct the work of other employees
- May be required to perform Passenger Activity Control capabilities, including air-to-ground communication, as well as Tower capabilities
All You'll Need for Success
* Least Capabilities Training and Earlier Professional training
- Read, write, speak, and understand the English language
- Bilingual language skills required in certain areas
- Possess a valid, substantial driver's license as required by local authorities
- Should meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
- Should be able to obtain suitable airport power and/or US Customs security identification, if applicable
- Ability to work irregular and/or extended hours, including weekends and holidays
- Should be able to report to work on an ordinary and convenient basis
What You'll Get
Take advantage of everything arenaflex has to offer:
- Medical benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more!
- Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more!
Be Yourself at arenaflex
From the colleagues we hire to the clients we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are You Ready to Feel a Sense of Pride and Fulfillment as You Do Your Part to Keep the Largest Carrier in the World Running Smoothly as We Care for People on Life's Journey? Come and Be Yourself at arenaflex. Apply Now! Apply for this job