Part Time Remote Data Entry Specialist – Customer Service Representative at arenaflex
Are you a detail-oriented and organized individual with excellent communication skills? Do you have a passion for delivering exceptional customer service in a fast-paced environment? If so, we invite you to join our team at arenaflex as a Part Time Remote Data Entry Specialist – Customer Service Representative.
About arenaflex
arenaflex is a leading healthcare organization dedicated to providing high-quality services to our patients and customers. With a strong commitment to innovation and excellence, we strive to create a positive and supportive work environment that fosters growth and development. As a remote data entry specialist, you will play a vital role in supporting our pharmacy operations and ensuring seamless communication with our customers.
Job Summary
As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will be responsible for processing patient enrollment, handling high-volume customer inquiries, and maintaining accurate records in our pharmacy systems. You will work under the direct supervision of our team leaders and be accountable for adhering to our company policies and procedures. This is a part-time remote position, requiring 8 hours of work per week.
Key Responsibilities
* Utilize arenaflex's pharmacy information entry methods and rules to process new patient enrollment by entering information into our system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing prescription data, and decipher clinical abbreviations (SIG codes).
- Resolve all data entry-related exceptions.
- Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
- Resolve external exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements.
- Make phone calls to support plans and others to acquire data, gain abrogate endorsement, or otherwise resolve external exceptions.
- Provide support to pharmacists, both those in the office and those at other locations.
- Recognize and convey issues to senior-level staff as necessary.
Essential Qualifications
* Bachelor's degree
- Ability to acquire active professional license or certification within the first 90 days and maintain a current active professional license or certification.
- Essential level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print documents, and access data online).
- Fundamental web search skills to include opening a browser, typing in URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
- Transitional level keyboarding skills (at least 25 WPM, typing by memory, preparing reports).
Preferred Qualifications
* At least one year of pharmacy technician experience in a retail or call center environment.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
- Transitional to advanced level keyboarding skills (at least 35 WPM, typing by memory, preparing documents).
- Familiarity with Spanish and English.
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in using computer software and systems
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will have opportunities to:
- Develop your skills and knowledge in pharmacy operations and customer service
- Work with a dynamic and supportive team
- Participate in ongoing training and professional development programs
- Pursue career advancement opportunities within our organization
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. As a remote data entry specialist, you will work from the comfort of your own home, with access to our virtual team and resources. We offer a flexible and supportive work environment that allows you to balance your work and personal life.
Compensation, Perks, and Benefits
As a Part Time Remote Data Entry Specialist – Customer Service Representative at arenaflex, you will receive:
- Competitive hourly rate of $23/hour
- Flexible scheduling to accommodate your needs
- Opportunities for career advancement and professional growth
- Ongoing training and professional development programs
- Access to our virtual team and resources
- A supportive and inclusive work environment
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Apply Now!
Apply Job! Apply for this job