MSP Technician

Diligex is seeking an MSP Technician to join our growing team on a full-time basis. The Technician will provide remote and onsite support for customers, focusing on desktops, applications, and user accounts while ensuring customer satisfaction.

Responsibilities

• Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures
• Perform Level 1-2 technical support on our Help Desk team
• Perform end-user on/offboard and computer setups
• Monitoring and management of various client systems, company services and business support systems
• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
• Perform remote and onsite project work such as: client onboarding, office build outs, workstation setups and migrations
• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup)
• Ensure the integrity and timeliness of in-house and client system backups

Skills

• 1-2 years of experience in IT
• Candidates are required to live within 20 miles of the San Francisco Bay area
• Bachelors degree
• Technical certification from at least 1 major hardware/software vendors. MCP is preferred
• 1-2 years of experience providing outstanding customer service via phone, email, and in person in a technical support role
• Experience working in a hands-on IT Support environment
• Excellent troubleshooting methodology
• Excellent verbal and written skills
• Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment
• Ability to work both independently and in a team
• Ability to think fast, make sound decisions and multitask
• Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations
• A flexible schedule that permits working Monday-Friday 9:30AM-6:30PM as well as occasional nights and weekends for implementation work
• Client Operating Systems: Windows, MacOS
• Mobile Devices: iOS, Android
• Microsoft Office
• Microsoft Office 365 user administration
• Solid understanding of basic networking fundamentals (routing, NAT, DNS)
• Have worked for a Managed Services Provider (MSP)
• Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
• Have your own transportation

Benefits

• Health benefits (medical, dental, vision)
• Company sponsored 401k plan
• 15 flexible vacation days
• Technical training and equipment allowances

Company Overview