Experienced Implementation Advisor – Partner & Customer Service (Remote – US)

At arenaflex, we're not just a company – we're a community that's passionate about delivering exceptional experiences to our partners and customers. As a leader in the industry, we're committed to fostering a culture of innovation, inclusivity, and growth. We're now seeking an experienced Implementation Advisor to join our Partner & Customer Service team, working remotely from the US. If you're a strategic thinker with a passion for process improvement and a knack for collaboration, we'd love to hear from you.

About arenaflex

arenaflex is a global leader in the industry, known for our commitment to excellence, sustainability, and social responsibility. We're a company that's driven by a shared passion for making a positive impact on our customers, partners, and the communities we serve. Our mission is to inspire and nurture the human spirit – one cup at a time.

Role Overview

As an Implementation Advisor on our Partner & Customer Service team, you'll play a critical role in driving process improvements that enhance the partner and customer experience. You'll work closely with key stakeholders to develop and implement strategies that ensure quality, prioritization, and operational feasibility. Your expertise will help us deliver exceptional results, drive business growth, and maintain our position as a leader in the industry.

Key Responsibilities

* Create implementation strategies for process changes to ensure quality, prioritization, and operations feasibility prior to rollout. Deliver programs, products, or systems to support partner and/or customer experience

• Collaborate with key stakeholders on implementation projects that impact partners and customers. Collect and communicate project and operational data to identify trends and support decision-making
• Lead cross-functional process improvement initiatives targeting key performance indicators for the contact centers. Collaborate on documenting improved process flows that are validated using process success metrics
• Maintain documentation standards and templates for contact center materials based on industry standard best practices. Ensure all documentation is formatted and maintained appropriately

We're Looking for Someone with:

* Ability to communicate clearly and concisely, both orally and in writing

• Strong analytical skills
• Ability to lead others
• Ability to work cross-functionally and in a matrixed organization
• Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods
• Ability to establish and maintain effective working relationships across all levels of the organization
• Skill in applying project management methodology
• Ability to lead moderately complex processes and projects

Preferred Qualifications:

* Lean/Six Sigma experience

What We Offer:

* Competitive compensation package, including base pay and incentives

• Comprehensive benefits program, including medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation, sick time, eight paid holidays, and two personal days per year
• Participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan
• Student loan management resources and access to other educational opportunities
• Backup care and DACA reimbursement
• Flexible work arrangements, including remote work options and flexible schedules
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that values diversity, equity, and inclusion

Why Join arenaflex?

* We're a company that's passionate about making a positive impact on our customers, partners, and the communities we serve

• We offer a comprehensive benefits program that supports your physical, emotional, and financial well-being
• We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences
• We believe in the importance of work-life balance and offer flexible work arrangements to support your needs
• We're a company that's driven by innovation, creativity, and a passion for excellence

How to Apply:

If you're a motivated and experienced professional who's passionate about process improvement and collaboration, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We're an equal opportunities employer and welcome applications from diverse candidates.

Equal Employment Opportunity:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a diverse and inclusive workplace that values diversity, equity, and inclusion. We believe that our differences are what make us stronger and more innovative, and we're dedicated to fostering a culture of inclusivity and respect.

Accommodations:

arenaflex is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation.

Apply Now:

Don't miss this opportunity to join our team and inspire with every cup. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job