Intern, Training & QA Technology
Princess Cruises is one of the world’s most recognized premium travel brands, offering unforgettable experiences across global destinations. They are seeking an exceptional Intern, Training & QA Technology to support the development and implementation of an AI-driven project aimed at improving service levels within the Customer Service organization.
Responsibilities
- Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations
- Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows
- Analyze performance data and provide insights to refine AI algorithms for better service outcomes
- Perform other duties as assigned
Skills
- Currently enrolled in an accredited college or university program
- Strong communication and organizational skills
- Ability to work independently and in a team environment
- Basic understanding of AI concepts, machine learning, and data analytics
- Proficiency in programming languages such as Python or Java
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Interest in the cruise and travel industry is a plus
Benefits
- Access to learning resources, mentorship, and skill-building opportunities.
- Connect with industry professionals and peers across departments.
- Gain insight into operations and innovation within a global brand.
- Opportunities to showcase your work and celebrate achievements.
- Learn about potential career paths and future opportunities within the organization.
Company Overview
Company H1B Sponsorship