Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we're dedicated to recovering payments on damage claims and ensuring that the party responsible pays for the damage caused. Our team is driven by our Core Four principles: Process, Results, Culture, and Experience, which have enabled our current and future success. We're a dynamic and growing company that values efficiency, effective processes, and a casual, comfortable atmosphere. Our team members enjoy a healthy work-life balance, and we're committed to giving back to the community through volunteer events throughout the year. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to join our team!
About arenaflex
arenaflex is a trusted partner for subrogation companies, helping them recover payments on damage claims. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. Our dedication to practicing our Core Four principles has enabled our current and future success.
Our Culture
We're passionate about throwing company events that bring us together and celebrate each other's achievements. We believe in a healthy work-life balance and offer a range of benefits to support our team members' well-being. Our team is diverse, inclusive, and committed to making a positive impact in our community.
Job Summary
We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team. As an FNOL Representative, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients' property. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
- Meet or exceed performance metrics, including talk time, not ready time, and service level
- Participate in special projects as assigned
Tiered Support Bonus System
We offer a tiered support bonus system that rewards our team members for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, and bonuses are paid per pay period on the paycheck following the period in which they are earned. The bonus levels are as follows:
- Level 1: $105
- Level 2: $150
- Level 3: $205
FNOL Incentive Program
Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to our tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
Requirements
* 6 months to 1-year previous customer service call center experience required
- Ability to type a minimum of 55 wpm, error-free; a typing test will be required
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
- High School Diploma or equivalent
- Experience with Microsoft Teams a plus
Perks and Benefits
* Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
- Pre-employment drug screenings and criminal background checks are mandatory
- arenaflex offers a full menu of benefits, including a matched 401k
- arenaflex is an Equal Opportunity Employer
Work Environment
As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and casual work environment. Our team is committed to making a positive impact in our community, and we offer a range of benefits to support our team members' well-being.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We look forward to hearing from you! Apply Now! Apply for this job