[Remote] Claims Representative - Full Time, Remote (St. Louis, Missouri)

Note: The job is a remote job and is open to candidates in USA. SCM Insurance Services is a provider of insurance solutions, and they are seeking a Claims Representative to investigate and settle personal property damage claims. The role emphasizes strong communication and customer service while adhering to state-specific guidelines.

Responsibilities

• Initiate the investigation of new claims
• Make coverage decisions based on the Named Peril Policies
• Evaluate settlements of personal property damage as appropriate
• Establish contact with the insured and storage facility within established protocol
• Recognize coverage issues and bring them to the attention of the supervisor
• Develop basic understanding of all entities under this program and their corresponding certificates and policies
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation
• Respond to time sensitive material including but not limited to department of insurance complaints
• Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines
• Maintain state license by completing continuing education coursework and/or work towards a claims designation
• Other duties as assigned by the claims supervisor
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

Skills

• High School Diploma or Equivalent required
• Proficient in Microsoft Office
• Able to be licensed in states, countries where necessary
• Bachelor's degree is preferred
• Experience with Lloyd's of London is considered an asset
• Experience with variety of insurance policies a plus
• AIC designation preferred

Company Overview