Experienced Videophone Customer Care Agent, Tier 1 (Remote) – American Sign Language (ASL) Specialist
Join arenaflex, a leading language services provider, in revolutionizing communication for diverse communities. As an Experienced Videophone Customer Care Agent, Tier 1 (Remote) – American Sign Language (ASL) Specialist, you will play a vital role in delivering exceptional customer experiences through videophone support, product training, and troubleshooting.
About arenaflex
arenaflex is a pioneering language services provider that harnesses the power of language to connect people and enrich the human experience. Our mission is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. With a strong commitment to diversity, equity, inclusion, and accessibility, we strive to increase opportunities for underrepresented communities through innovative communication solutions.
Our Vision
At arenaflex, we envision a world where language barriers no longer hinder communication. We aim to provide cutting-edge language services that bridge the gap between diverse communities, fostering a more inclusive and connected world. Our impact vision and plan extend to supporting employment opportunities for diverse employees, customers, and communities, while promoting an inclusive workplace for our own employees.
Key Responsibilities
As an Experienced Videophone Customer Care Agent, Tier 1 (Remote) – American Sign Language (ASL) Specialist, you will be responsible for:
- Providing exceptional customer support through videophone calls, addressing a range of questions and concerns related to account management, new product installation, and general queries.
- Promoting arenaflex products, features, and services to existing and potential customers.
- Delivering a friendly and supportive customer experience, resolving issues received through email, videophone, live chat, and other contact methods.
- Providing comprehensive support for the functionality and features of all applicable products and services.
- Ensuring compliance with FCC regulatory requirements related to the service.
- Completing other duties and projects as assigned by management.
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Less than 25% of your time will be spent traveling.
Education
* Required: High School diploma or better
Experience
* Minimum Years of Experience: 1 year of Customer Service or equivalent experience
Knowledge, Skills, and Abilities
* Must be fluent in American Sign Language (ASL).
- Candidate must have a professional and courteous phone and electronic communications presence.
- Candidate must have the ability to write simple correspondence, effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
- Good customer service and knowledge of principles and processes for providing customer services, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Able to complete work assignments independently or with minimal supervision and guidance.
- Must be able to manage cases and time effectively.
- Must be detail-oriented and proficient at multitasking.
- Strong adaptability and capacity to work in fast-paced environments.
- Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
- Must be able to type 45+ wpm.
- Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
Working Conditions and Physical Requirements
* Punctual and reliable attendance.
- Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
- Ability to sign using ASL for extended periods of time.
- Ability to lift and move equipment 30-50lbs.
- Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.
- At-home employees require a high-speed internet connection and a confidential working space with a desk and chair.
- Workstation must have an Ethernet connection.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of arenaflex. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence.
Why Join arenaflex?
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and innovative solutions
- Opportunities to make a meaningful impact on diverse communities
How to Apply
If you are a motivated and customer-focused individual with a passion for American Sign Language (ASL), we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/company/careers/](http://www.arenaflex.com/company/careers/) to submit your application.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity (EEO) employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an EEO, Disability/Age Employer. Apply for this job