Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist

At arenaflex, we're passionate about creating the best virtual, hobby-learning experiences for our students. As a Customer Support Representative, you'll play a vital role in ensuring our students receive the resources they need to succeed in their learning journey. If you're enthusiastic about helping people learn new skills, passionate about personal growth, and skilled at identifying the root cause of problems, we'd love to hear from you.

Who We Are

arenaflex is an innovative portfolio of aspirational online learning brands that make learning a new hobby easy, accessible, and fun. Our mission is to create the best learning experiences for people to explore what they're curious about. We're not just a company – we're a community of like-minded individuals who are dedicated to making a positive impact on people's lives.

Our Story

In 2020, we had 4 employees and 1 brand. Today, we have 23 employees and 3 brands, and we're not stopping there! Our team and our tech continue to grow stronger by the day. We expect nothing but the best from ourselves and our brands because we want the best for our students. We're not just building a company – we're building a movement.

Get Excited!

As one of arenaflex's Customer Support Representatives, you can:

• Assist students across the globe as they tackle the roadblocks that stop them from pursuing their dreams.
• Serve customers across multiple brands and hobby categories, constantly learning and being exposed to new information.
• Investigate, identify, and implement strategies for improving the student experience across all of our brands.
• Enact change! This is not just a "do as instructed" role. You have the ability to help create processes, build brands, and make decisions to impact our students.

Role Responsibilities

* Provide exceptional customer service for issues and inquiries from students through chat, email, and phone.

• Guide students through the enrollment, onboarding, up-sell, and return/refund process.
• Multitask and problem-solve efficiently across technological platforms.
• Troubleshoot issues and communicate potential solutions with customers and internal teams as needed.
• Collaborate with other Support Representatives to expand the support experience for each of our brands.
• Assist in transitioning all new brand information into the arenaflex template and system.
• And more...

Candidate Qualifications

* Customer-first mentality

• 1-2 years of customer support experience, preferably in the technology space
• Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
• Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling
• Proven ability and willingness to problem-solve at a systemic level
• Access to high-speed internet & ability to meet with coworkers via video chat

Benefits & Basics

* Location: Remote. While our current team remains largely remote, the majority of the company's employees work on-site in Indianapolis and the support team occasionally gathers here as well for training and community events. Applicants for this role should reside in Indiana.

• Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required
• $16+ per hour based on experience
• Win-back Incentive Program
• Free Access to all of our brands' curricula (piano lessons, painting classes, etc.)

Our Core Values

* No BS. We > Me.

• Think in bets.
• Build with joy.

Why Join Us?

At arenaflex, we're not just looking for employees – we're looking for team members who share our passion for creating the best learning experiences for people to explore what they're curious about. If you're a customer-centric individual who is enthusiastic about helping people learn new skills, we'd love to hear from you.

How to Apply

Connect with us on LinkedIn. Send us your resume. Shoot us a message. Why are you right for our team? Our aim is to process applicants within 20 days. We dare you to put us to the test. Apply Job!

What's Next?

If you're selected to move forward in the application process, you'll have the opportunity to participate in a video interview with our team. We'll get to know you better and discuss your qualifications in more detail. If you're a good fit for our team, we'll invite you to join us for a trial shift to get a feel for our work environment and culture.

We Can't Wait to Hear from You!

At arenaflex, we're passionate about creating the best learning experiences for people to explore what they're curious about. If you're a customer-centric individual who is enthusiastic about helping people learn new skills, we'd love to hear from you. Apply today and join our team of like-minded individuals who are dedicated to making a positive impact on people's lives. Apply for this job