[Remote] IT Technician
Note: The job is a remote job and is open to candidates in USA. Digacore Technology Consulting is a technology consulting firm offering Managed IT Support Services to clients. They are seeking a qualified candidate to fill the role of Fast Team IT Technician, responsible for providing remote support to clients and ensuring clear communication while resolving technical issues.
Responsibilities
- Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software
- Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS
- User creation/termination app install, printer setups
- Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets
- Maintain and update system documentation using ConnectWise and IT Glue
- Communicate professionally with clients, providing exceptional service and support
Skills
- Basic understanding of troubleshooting systems
- Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach
- Ability to diagnose technical issues and provide efficient solutions
- Excellent multitasking skills and adaptability to rapidly changing environments
- Quick learning ability for new software and troubleshooting tools
- Self-motivated with a sense of urgency to meet service commitments
- Recognize when it's appropriate to escalate support tickets
- Strong problem-solving skills and a proactive attitude
- A+ or other relevant certification
Benefits
- Nationwide medical insurance.
- Dental insurance.
- Life insurance gifted to all employees.
- Long-term disability insurance gifted to all employees.
- FSA and HSA options.
- 401k match
- Generous paid time off.
- Mental health days
- Paid certification assistance
Company Overview