[Remote] Technical Call Center Agent-Bilingual-French
Note: The job is a remote job and is open to candidates in USA. Panasonic Connect North America is seeking a Technical Call Center Agent who will be responsible for responding to incoming Help Desk inquiries from customers. This role focuses on providing excellent customer service and technical support for the Clearview product, ensuring users can effectively utilize the product in their operations.
Responsibilities
- Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues
- Thoroughly troubleshooting a wide variety of topics related to Clearview product
- Creating and resolving tickets for support
- Supporting fellow agents with any questions, they are unable to resolve
- Placing outbound calls to customers to provide updates and follow-up
- Executing on special projects as needed
Skills
- Previous customer service experience required
- Professional in all internal and external interactions
- Comfortable using technology and learning new software applications
- An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
- An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
- Good general computer and internet skills
- Strong attention to detail
- Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building
- Bi-lingual in French is Preferred
- A background in food service, retail, or other service-oriented industries preferred
Benefits
- Health Benefits - Medical, dental, and vision.
- Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance.
- Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.
- Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events)
- Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.
Company Overview