Office Assistant
County of Monterey is seeking an Office Assistant to perform a variety of clerical duties related to filing, reception, and record maintenance. The role involves responding to inquiries, scheduling appointments, and maintaining accurate records.
Responsibilities
- Addresses complaints and explains regulations to customers or the public
- Responds to inquiries regarding departmental functions, services, policies, and procedures
- Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs
- Explains the proper use of forms and documents
- Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures
- Operates multiline telephone system including answering calls, transferring calls, and taking messages
- Schedules customer appointments and maintains schedules for technical or professional staff
- Composes correspondence, reports, memos, and other documents
- Reviews and processes forms/documents in accordance with established guidelines and procedures
- Monitors and updates manual or electronic files
- Operates a variety of standard office equipment
- Compiles information to respond to questions or address issues
- Reviews submitted forms or applications to verify accuracy and completeness
- Operates automated systems, or other department-specific computer systems
- Maintains accurate department and customer records
- Performs initial screening of applications for departmental services
- Performs related duties as assigned
Skills
- One (1) year of full-time experience performing clerical duties in an office environment
- A valid driver's license will be required at the time of interview
- Positions require pre-employment screening, including background checks, and fingerprinting
- Background checks are required and must be repeated every 5 years
- Lake County is required to verify Employment and Education if a conditional offer of employment is made to an applicant
- Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class
Benefits
- Flexible Office Hours available for most positions; Monday - Friday with a variety of schedules between 6:30am - 7:00pm.
- Work remotely from home available for some positions upon Lake County Department of Social Services Approval.
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