Customer Service Warranty Department

RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. The role involves assisting customers with warranty claims, processing service requests, and ensuring accurate record-keeping while providing excellent service and upholding high standards of quality and efficiency.

Responsibilities

• Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties
• Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner
• Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution
• Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims
• Maintain accurate records of customer interactions and warranty claims in company systems
• Stay up to date on company policies, warranty processes, and product information to provide accurate assistance
• All other duties as assigned

Skills

• Strong customer service, problem-solving, and interpersonal skills
• Excellent verbal communication and active listening abilities
• Ability to handle high-pressure situations with professionalism
• Proficiency in basic computer use and accurate typing
• Self-motivated with the ability to work independently and efficiently
• Strong attention to detail and ability to multitask in a fast-paced environment
• Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus

Benefits

• Hybrid Position: Ability to work from home once training is completed
• Paid Time Off – Start accruing from day one
• Medical, Dental & Vision Insurance
• 7 Paid Holidays – Plus, we’re closed every Sunday
• Generous Employee Discounts on merchandise
• On-Site Company Medical Clinic
• Paid Parental Leave to support your growing family
• Associate Referral Program
• Life Insurance
• 401(k) with Company Match to build your financial future
• Wellness Incentives
• Annual Profit-Sharing Incentive
• Career Growth Opportunities
• Tuition Reimbursement for continued learning
• A Fun and Supportive Work Environment – Be part of a team that values collaboration, recognition, and a great workplace culture
• And more!

Company Overview