Trading Support Analyst

ION is a leading provider of trading and workflow automation software, and they are seeking a Trading Support Analyst to deliver expert functional support across their equities trading platform. The role involves supporting and training users, resolving issues independently, and providing insights to improve customer workflows.

Responsibilities

• In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve
• In addition to providing real-time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer visits to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (when things stabilize)

Skills

• Demonstrate a data‑driven approach to problem solving
• Strong (1 year min) experience in equities trading operations, including basic strong knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business flows will also be considered
• Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering
• Proven ability to think analytically under pressure in a production environment
• Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
• Continuously looks for ways to optimize support processes using data insights
• Self-motivated and positive attitude
• Strong customer service ability
• Excellent problem-solving skills
• Ability to handle stressful situations in a trading environment
• Experience supporting Software as a Service platforms
• Knowledge of financial software platforms
• Demonstrates the ability to use scripting to improve operational efficiency
• Spanish and/or Portuguese speaking

Company Overview

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