Experienced Customer Support Agent & KYC Analyst - Japanese Speaking, Fintech, Payment, Night Shift
At arenaflex, we're on a mission to revolutionize the way businesses connect with their customers and navigate the complexities of the Fintech and Payment industries. As a rapidly growing, progressive company, we're committed to delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. We're seeking a highly skilled and motivated Customer Support Agent & KYC Analyst to join our team on a night shift (12:00 AM to 09:00 AM) to support our award-winning client in the Fintech and Payment sector. If you're passionate about providing top-notch customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply.
About arenaflex
arenaflex is a leading provider of Recruitment services, designed to meet the unique needs of our clients in the Fintech and Payment industries. Our team of experts is dedicated to delivering excellence in every aspect of our work, from planning and recruitment to onboarding and induction. We're proud to have been recognized for our award-winning services and are committed to continuing our growth and success.
Job Summary
As a Customer Support Agent & KYC Analyst, you'll play a critical role in ensuring the highest level of customer satisfaction and compliance with regulatory requirements. You'll be responsible for handling customer complaints, providing timely and effective solutions, and maintaining detailed records of customer interactions. You'll also conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
Key Responsibilities
* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
- Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
- Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
- Stay up-to-date with industry developments, regulatory changes, and best practices to ensure compliance and provide exceptional customer support.
Essential Qualifications
* Fluent proficiency in Japanese (written and spoken)
- Strong problem-solving skills with the ability to provide reasonable solutions to customers
- Prior experience in customer-oriented or KYC roles is preferred but not essential
- Excellent written and verbal communication skills in English
- Strong customer service skills, including empathy, patience, and problem-solving abilities
- Familiarity with customer service software and tools
- Ability to work independently and as part of a team in a fast-paced environment
- Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays, to support customers in the Japanese time zone fully remotely
Preferred Qualifications
* High school diploma or equivalent; college degree preferred
- Relevant experience in customer service, preferably in a global support environment
- Excellent communication and interpersonal skills
Skills and Competencies
* Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Strong customer service skills, including empathy, patience, and problem-solving abilities
- Familiarity with customer service software and tools
- Ability to learn and adapt quickly to new systems and processes
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- Regular training sessions and workshops to enhance your skills and knowledge
- Opportunities to work on high-profile projects and contribute to our company's success
- Collaborative and dynamic work environment that encourages innovation and creativity
- Flexible working arrangements to support your work-life balance
- Competitive salary and benefits package
Work Environment and Company Culture
arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the Fintech and Payment industries.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- £27,400.00 per year
- 8 hour shift
- Night shift
- Weekend availability
- Flexible working arrangements to support your work-life balance
- Comprehensive training and development opportunities
- Collaborative and dynamic work environment that encourages innovation and creativity
How to Apply
If you're passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Question(s)
* Do you currently have the right to work in the UK for at least one year?
Language
* Japanese (required)
Work Location
* Remote Apply for this job