Experienced Healthcare Customer Service Senior Outreach Specialist – Remote Opportunity

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that improve the lives and health outcomes of our members and patients. As a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, we're committed to making a meaningful impact in the lives of those we touch. Our cutting-edge solutions directly address complex problems such as uncompensated care within health systems, risk-adjusted revenue for specialized sub-populations, and access to and quality of care measurement. We're seeking an experienced and compassionate Senior Outreach Specialist to join our team of dedicated professionals. As a key member of our contact center team, you'll play a vital role in promoting arenaflex's services and supporting our clients' patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs.

About arenaflex

arenaflex is a rapidly growing company that has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. Headquartered in Scottsdale, Ariz., we employ 1700 dedicated associates across the country. Our commitment to innovation, customer service, and employee satisfaction has earned us a reputation as a leader in the healthcare industry.

Role Overview

As a Senior Outreach Specialist, you'll work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need, while utilizing a similar system tool as Social Security. You'll provide a high level of customer service and support to those that meet specific criteria and assist in actual submission of an application for benefits to the appropriate government agency.

Key Responsibilities

* Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based

• Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
• Utilize arenaflex's systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

Requirements

* 2 years of experience in a customer service/call center environment

• Ability to place and receive calls via computer interface
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associate's Degree preferred

What We Offer

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes:

• Generous paid time off
• A matching 401(k) program
• Tuition reimbursement
• Annual salary reviews
• Comprehensive health plan
• The opportunity to participate in volunteer activities on company time
• Development opportunities
• Bonus eligibility in accordance with the terms of the Company's plan

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home or office. Our company culture is built on a foundation of innovation, collaboration, and customer service. We're committed to creating a work environment that's inclusive, supportive, and empowering.

Compensation and Perks

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is bonus eligible in accordance with the terms of the Company's plan.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

How to Apply

If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to revolutionize the healthcare industry. Apply Now! Apply for this job