Experienced E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand - arenaflex Shopify / Amazon - Contract to Hire
At arenaflex, we're revolutionizing the sports equipment industry with our innovative products and exceptional customer service. As a rapidly expanding equipment brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our team. This is an exciting opportunity to work with a dynamic and supportive environment, where you'll have the chance to grow your skills, enhance your expertise, and contribute to our exciting growth journey.
Job Overview
As an E-commerce Customer Service Assistant at arenaflex, you'll play a vital role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be responsible for responding to customer service queries, managing customer communication, and reviewing customer feedback. With our fast-paced and dynamic company culture, you'll have the opportunity to expand your role and contribute to the growth of our Amazon and Shopify platforms.
Key Responsibilities
* Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
* Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* Other Opportunities: Depending on your level of experience, you'll have the scope to expand your role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
Requirements
* Experience: Proven experience with Amazon Seller Central and Shopify platforms.
* Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a positive.
* Remote Work: Experience working remotely and managing tasks independently.
Why You'll Love Working with arenaflex
* Growth Opportunity: Join a fast-growing company in the sports equipment industry.
* Skill Development: Enhance your skills in a dynamic and supportive environment.
* Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* Innovation: Be part of a team that values creativity and continuous improvement.
* Future Opportunities: As a growing company, there are many opportunities to expand your role and contribute to our exciting growth journey.
Additional Information
* Project Length: Long-term engagement with a flexible starting period.
* Availability: Must be available between 1 PM - 6 PM GMT (UK).
* Weekends: Not required, however scope for extra hours if desired.
* Speed to Hire: Immediate.
If you have a passion for e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey.
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
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Join Our Team
At arenaflex, we're committed to delivering exceptional customer service and innovative products to our customers. If you're passionate about e-commerce and have the necessary experience, we'd love to hear from you.
Apply now to join our team and contribute to our exciting growth journey.
Apply Job!
About arenaflex
arenaflex is a rapidly expanding equipment brand committed to delivering high-quality products to fitness enthusiasts. We operate in the UK, EU, and USA, and are dedicated to providing exceptional customer service and innovative products to our customers.
Our Culture
At arenaflex, we value creativity, continuous improvement, and teamwork. We're a dynamic and supportive environment, where you'll have the opportunity to grow your skills, enhance your expertise, and contribute to our exciting growth journey.
Benefits
- Growth Opportunity: Join a fast-growing company in the sports equipment industry.
- Skill Development: Enhance your skills in a dynamic and supportive environment.
- Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
- Innovation: Be part of a team that values creativity and continuous improvement.
- Future Opportunities: As a growing company, there are many opportunities to expand your role and contribute to our exciting growth journey.
Requirements
- Experience: Proven experience with Amazon Seller Central and Shopify platforms.
- Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a positive.
- Remote Work: Experience working remotely and managing tasks independently.
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
Apply Job!
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