Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our dynamic team and help us tackle exciting challenges. With over 400 team members across the United States, including offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, and more, we're a force to be reckoned with in the industry. Our headquarters and home base is in Seattle, where we've been successfully advancing our technology and business processes for over 30 years.

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to providing exceptional customer experiences. We're committed to staying ahead of the curve, and our innovative approach has earned us a reputation as a leader in our field. Our team is passionate about delivering top-notch service, and we're always looking for talented individuals who share our vision.

Job Overview

As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues. This customer-focused position requires diplomacy, the ability to think on your feet, and a cool head in high-pressure situations. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for providing exceptional customer experiences.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Why Join arenaflex?

At arenaflex, we know that a company's success starts with its employees. We're committed to providing a supportive and inclusive work environment that allows our team members to thrive. Here are just a few reasons why you should consider joining our team:

• Competitive Compensation: We offer a competitive hourly rate of $14.00 to $18.00 per hour, depending on experience.
• Comprehensive Benefits: We provide a range of benefits, including health, dental, and vision insurance, 401(k), disability insurance, and an employee assistance program.
• Paid Time Off: We offer paid time off to ensure that you have a healthy work-life balance.
• Referral Program: We have a referral program in place to reward our team members for referring their friends and family.
• Opportunities for Growth: We're a rapidly growing organization, and we offer opportunities for career advancement and professional growth.

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision. We're a remote-friendly organization, and we offer flexible work arrangements to ensure that our team members can work in a way that suits their needs.

Schedule

This is a full-time position, and the schedule is Monday through Friday. We're a remote-friendly organization, and we offer flexible work arrangements to ensure that our team members can work in a way that suits their needs.

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job