Help Desk Associate (Night Shift)

Work Timings: Monday to Friday, 10 PM to 6 AM CST (Remote) Role Description: The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. Core Responsibilities: • Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi • Assisting with the implementation of IT strategy • Assist with company expansion and network infrastructure • Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment • Working with vendors to manage network infrastructure • Deploying hardware for new employees • Keep accurate inventory of all IT related equipment • Other duties as assigned What are we looking for? We're looking for motivated professionals with: • Phenomenal customer service skills • Ability to communicate clearly • Flexible and positive attitude • Passion for technology and using it to solve problems • High level of organization, reliability, and independence • Orientation toward detail • Demonstrated PC skills (MS Office, Google docs) • Ability to research emerging technologies and make recommendations that benefit our business • Past professional experience in a fast-paced environment • Presentation skills (ability to train new hires on basic usage / setup when starting) • At least 2-3 years help desk experience, 2-3 network experience • Experience working with a multiple operating systems (Microsoft, Chrome, Mac) • Associate's Degree required, Bachelor's degree preferred • US work authorization Apply Job!   Apply to this job