Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join arenaflex's Business Government Customer Organization (BGCO) as a Customer Service Coordinator. In this role, you'll be at the forefront of our customer service operations, working closely with business and government customers to resolve their challenges and exceed their expectations.

About arenaflex

arenaflex is a leading provider of innovative technology, products, and services that empower individuals, businesses, and communities to thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As a Customer Service Coordinator in BGCO, you'll be responsible for delivering exceptional customer experiences through innovative technology, products, and services. Your primary responsibilities will include:

• Growing our business within existing accounts by building strong relationships with customers and identifying opportunities for upselling and cross-selling
• Asking questions, listening intently, and identifying what the customer really needs to resolve their issues and exceed their expectations
• Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue through effective sales and customer engagement strategies
• Being solution-oriented and proactive, providing first-call resolution to eliminate repeat calls and reduce unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools and technologies

What We're Looking For

We're seeking problem-solvers who lead with empathy and are motivated by change. You'll be a strong communicator with excellent interpersonal skills, able to build trust and rapport with customers and colleagues alike. You'll be a quick learner, able to adapt to new technologies and processes, and a team player who thrives in a dynamic environment.

Requirements

To be eligible for this position, you must:

• Have a Bachelor's degree or one or more years of work experience
• Have one or more years of customer service and/or sales experience
• Meet all home office requirements, including a private workspace free of distractions and a reliable internet connection with a direct connection to a cable or fiber modem
• Be willing to work a flexible schedule, including evenings and weekends

Preferred Qualifications

* College degree

• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences and strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our employees' well-being and success. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job