Experienced Customer Service Representative – Sales (Hybrid) – Web & Cloud Application Development
Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Sales (Hybrid) and redefine customer service by creating meaningful connections with each customer.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, arenaflex has become a household name, synonymous with quality and reliability. As a member of our team, you'll be part of a dynamic and diverse organization that values creativity, collaboration, and customer satisfaction.
Job Summary
We're seeking an experienced Customer Service Representative – Sales (Hybrid) to join our team at arenaflex. As a hybrid employee, you'll work in our Lafayette, LA location 3-4 days a week and remotely from home 1-2 days a week. If selected, you must be able to report to our Lafayette location. As a Premier Service Consultant, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights and weekends
- Participate in paid training to enhance your skills and knowledge
What We're Looking For
* Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
Join Our Team and Enjoy Amazing Perks and Benefits
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
WFH Requirements
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Possibilities are Limitless with arenaflex
You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Weekly Hours:
40
Time Type:
Regular
Location:
Lafayette, Louisiana
Equal Employment Opportunity (EEO)
arenaflex is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
Apply Today!
If you're ready to take the lead as the voice of arenaflex, apply today! Apply for this job