Experienced Guest Service Representative – Disability Access Service Video Chat Specialist

At arenaflex, we're dedicated to creating unforgettable experiences for our guests. As a Disability Access Service Video Chat Specialist, you'll play a vital role in ensuring that our guests with disabilities have a seamless and enjoyable experience at our resort. If you're passionate about providing exceptional guest service, have a knack for problem-solving, and are comfortable working with various systems and applications, we want to hear from you!

About arenaflex

arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. Our commitment to excellence, diversity, and inclusion has made us a beloved brand around the globe. As a member of our team, you'll be part of a dynamic and supportive community that values creativity, collaboration, and continuous learning.

Job Summary

As a Disability Access Service Video Chat Specialist, you'll be responsible for providing exceptional guest service to our guests with disabilities. You'll assist guests in registering for services, support their digital experience with various applications, and ensure that they have a smooth and enjoyable experience at our resort. This is a bench-full-time position, working in an inbound contact center located at arenaflex in Orlando or Tampa, Florida.

Key Responsibilities

* Provide exceptional guest service to guests with disabilities, assisting them in registering for services and supporting their digital experience with various applications

• Support guests with their accessibility needs, using our many services available for guests with disabilities
• Apply your proficiency in planning bookings to ensure an outstanding experience for our guests
• Support guests with their digital experience through the website and in the My arenaflex Experience application
• Participate in multiple performance assessments during a paid training class
• Work in a fast-paced, dynamic environment, handling multiple calls and interactions simultaneously
• Collaborate with other team members to resolve guest issues and provide a seamless experience

Essential Qualifications

* Sales and Service Experience in a customer service or contact center environment

• Knowledge and interest of arenaflex property, products, and services
• Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
• Strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

* Experience working with guests with disabilities

• Knowledge of disability access services and accommodations
• Experience working in a contact center or customer service environment
• Familiarity with arenaflex products and services
• Ability to work in a dynamic, fast-paced environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and decision-making skills
• Ability to work in a dynamic, fast-paced environment
• Technical abilities and computer proficiency
• Ability to handle confidential information and provide conflict resolution
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex products and services
• Knowledge of disability access services and accommodations

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Paid training and development programs
• Opportunities for advancement and career growth
• Access to industry-leading training and development resources
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities for professional growth and development

Work Environment and Company Culture

As a Disability Access Service Video Chat Specialist, you'll work in an inbound contact center located at arenaflex in Orlando or Tampa, Florida. Our work environment is dynamic, fast-paced, and collaborative, with a focus on providing exceptional guest service. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and empowered to succeed.

Compensation, Perks, and Benefits

As a Disability Access Service Video Chat Specialist, you'll receive a competitive hourly rate of $18.90/hour, plus a range of benefits and perks, including:

• Comprehensive health and wellness benefits
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Access to industry-leading training and development resources
• Collaborative and supportive work environment

How to Apply

If you're passionate about providing exceptional guest service, have a knack for problem-solving, and are comfortable working with various systems and applications, we want to hear from you! Apply now to become a Disability Access Service Video Chat Specialist at arenaflex. Apply Now!

Equal Employment Opportunity

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Applicant Information

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world. Apply for this job