Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expertise

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, ensuring their needs are met and their expectations exceeded. If you're passionate about insurance, customer service, and working from home, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to empowering our members and customers with peace of mind and protection. With a rich history of innovation and excellence, we've built a reputation for delivering exceptional value and service. Our team is passionate about making a difference in the lives of our members and customers, and we're seeking like-minded individuals to join our mission.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Company Culture

As a work-from-home Insurance Customer Service Representative, you'll enjoy a flexible and comfortable work environment, with the freedom to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity, with a focus on empowering our employees to grow and develop in their careers. We're committed to fostering a diverse and inclusive workplace, where everyone feels valued and supported.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're dedicated to investing in our employees' growth and development. As an Insurance Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment, with a focus on teamwork and collaboration
• A comprehensive benefits package, including health, dental, and vision coverage, as well as paid time off and tuition reimbursement

How to Apply

If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category: Insurance

Apply now and join our team of dedicated professionals at arenaflex! Apply for this job