Experienced Bilingual Licensed Customer Service Representative – Insurance Industry Expert

At arenaflex, we're revolutionizing the car insurance industry by using predictive models and real-time driving data to create fair and equitable policies. Our mission is to eliminate biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. We're a business with a purpose, and we're committed to giving back and being a force for good in the world.

About arenaflex

arenaflex is a leading innovator in the car insurance industry, backed by top-tier venture capitalists, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. We believe that systemic injustice has no place in our financial systems, and we're committed to uplifting the communities impacted by it. Our community, Members, and team are at the heart of who we are and why we do what we do. If you're looking to join a dynamic bunch who are positive, engaging, and diverse, you've found the right place.

The Role

As a licensed Customer Care Specialist on arenaflex's Support team, you'll be joining a group of mission-driven, service, and insurance professionals. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.

Responsibilities

* Handle calls and chats with customers to resolve their inquiries and concerns

• Process policy endorsements, billing requests, track and follow-up on outstanding items
• Communicate with team members, and escalate items and issues when appropriate
• Collaborate with other Reps and Specialists to resolve complex issues
• Assist with ad-hoc projects and duties as needed

Qualifications

* Active Property & Casualty license

• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and ability to provide and accept constructive feedback
• Insurance policy support, rating, or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent computer and software skills
• Strong attention to detail and organizational skills

Preferred Qualifications

* Bilingual or multilingual skills

• Experience with customer relationship management (CRM) software
• Knowledge of insurance industry regulations and compliance
• Experience with data analysis and reporting

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers.

We offer

• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Flexible work arrangements and remote work options
• Access to industry-leading technology and tools

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun. Our team is passionate about making a difference in the world, and we're looking for like-minded individuals to join us.

Compensation and Benefits

* Hourly rate: $24.04 - $25.00

• Employee Stock Options
• Health, dental, and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen Weeks Paid Family Leave

How to Apply

If you're passionate about making a difference in the world and want to join a dynamic and inclusive workplace, apply now! We can't wait to hear from you. Apply Job! Apply for this job