Experienced Online Crisis Chat Text Supervisor for 988 Crisis Services - Leadership and Crisis Intervention Expertise Required

Introduction to arenaflex and the 988 Crisis Chat Program

arenaflex is a leading organization dedicated to providing emotional support and crisis intervention services to individuals in need. Our 988 Crisis Chat Program is a vital component of our services, offering a safe and confidential space for individuals to reach out for help. As an Online Crisis Chat Text Supervisor, you will play a critical role in overseeing the daily operations of this program, ensuring that our Crisis Chat Counselors are equipped to provide high-quality support to those in crisis.

Job Overview

The Online Crisis Chat Text Supervisor is responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of all Crisis Chat Counselors. This program provides emotional support to individuals utilizing Crisis Chat and Text services, including crisis intervention, emotional support, intervention, and resources to all contacts. The successful candidate will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information.

Key Responsibilities

• Provides supervision to Crisis Chat Counselors and ensures appropriate intervention for all chat/text visitors, including but not limited to:
  • An assessment of each chat/text visitor to determine the appropriate means of intervention.
  • Risk assessment, safety planning, de-escalation, and follow-up with chat visitors.
  • Positive rapport-building and crisis intervention with a wide range of chat/text visitors.
  • Appropriate intervention with suicidal chat/text visitors, including making an assessment and taking appropriate action, as well as coordinating with emergency responders when active rescue is required.
  • Familiarity with resources and providing information and referral to visitors as appropriate.
• Responds to crisis chat/text visitors as needed to support Counselors on shift.
• Ensures that thorough documentation is completed for all crisis chat/text.
• Ensures that each Counselor completes 1.5 chats/texts per hour.
• Ensures that the program responds to 2,171 chats/texts per month.
• Provides daily ongoing monitoring of chats and texts to ensure quality, with the expectation that Counselors will score a minimum of 75% on the quality evaluation.
• Conducts weekly individual supervision sessions with Counselors.
• Completes weekly quality assurance report with Counselors.
• Completes performance evaluations and yearly reviews.
• Provides training to new Crisis Chat Counselors.
• Completes monthly Lifeline/Vibrant QA/QI reports.
• Meets with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements.

Essential Qualifications

• Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred.
• Bachelor's Degree from an accredited school with a minimum of 120 college credits and Master's Degree from accredited school with a minimum of 30 graduate school credits required. Transcript or copy of degree(s) required.
• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention.
• Computer skills with various software – Microsoft Products proficient skills required.

Preferred Qualifications

• Experience in a supervisory or leadership role, preferably in a crisis intervention or mental health setting.
• Familiarity with local and statewide community resources.
• Excellent oral and written communication skills.
• Ability to function successfully in an environment requiring immediate response to urgent situations.
• Spontaneous supervision of staff in real-time.
• Analytical and problem-solving skills.
• Computer skills with various software and the internet.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Online Crisis Chat Text Supervisor, you will have access to ongoing training and professional development opportunities, including:

• Approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources.
• Ongoing supervision and support from experienced leaders in the field.
• Opportunities for advancement within the organization.
• A collaborative and dynamic work environment that fosters growth and development.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our team is passionate about providing high-quality services to those in need, and we are committed to creating a positive and respectful work environment. As an Online Crisis Chat Text Supervisor, you will be part of a team that is dedicated to making a difference in the lives of others.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with employer match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and compassionate individual who is passionate about providing high-quality services to those in need, we encourage you to apply for the Online Crisis Chat Text Supervisor position at arenaflex. This is a unique opportunity to join a dynamic and supportive team that is dedicated to making a difference in the lives of others. Apply today and take the first step towards a rewarding and challenging career in crisis intervention and mental health services.